Organization: Telstra
Locations: Sunshine Coast – Nambour, Noosa, Caloundra, Kawana Waters, Sunshine Plaza
Employment Type: Permanent, Part-time
Application Deadline: 30 December 2025
Job Requisition ID: JR-10111190
About Telstra
Telstra is committed to building a connected future where everyone can thrive. Working in a Telstra Retail Store is an opportunity for tech-curious problem-solvers to create a meaningful career with one of Australia’s most iconic brands.
Telstra values inclusivity, flexibility, and a culture of recognition, ensuring every employee feels respected, supported, and celebrated.
Role Overview
The Customer Service & Sales Consultant plays a pivotal role in delivering exceptional in-store experiences for Telstra customers. By combining a consultative sales approach with outstanding customer service, the consultant identifies the right products and services to enhance each customer’s telecommunications journey.
This role offers continual learning opportunities in the latest technologies and devices, helping consultants stay ahead and deliver meaningful solutions to customers every day.
Main Duties & Responsibilities
- Customer Connection & Service Excellence
- Build rapport with new and existing customers.
- Deliver a seamless and positive in-store customer journey.
- Sales & Solution Consultation
- Develop customised solutions to meet customer needs.
- Achieve and exceed sales targets and KPIs.
- Continuous Learning & Growth
- Stay updated on Telstra products, services, and emerging technology.
- Participate in ongoing training programs to enhance expertise.
- Team Contribution & Collaboration
- Support store operations and contribute to a collaborative team environment.
- Promote Telstra’s inclusive and flexible workplace culture.
Desired Candidate
Telstra seeks individuals who are:
- Skilled at building connections and fostering trust with diverse customers.
- Driven to achieve sales goals while maintaining high customer service standards.
- Positive, resilient, and adaptable in a fast-paced retail environment.
- Eager to learn and grow within the role and the broader organization.
- Experienced in customer-facing roles.
Qualifications & Skills
Required:
- Experience in customer service or retail.
- Strong interpersonal, communication, and problem-solving skills.
Preferred:
- Background in technology or telecommunications.
- Previous sales experience with a consultative approach.
Benefits & Perks
Telstra offers a wide range of benefits to reward and support its employees:
- 30% discount on Telstra services.
- Exclusive offers across 240+ partner brands.
- Flexible parental leave policies.
- Unlimited access to 17,000 learning programs.
- Monthly performance recognition and rewards.
Application Process
Applicants are invited to submit their applications online. The next step includes an assessment through Telstra’s partner, Hire Vue. Candidates should watch for email instructions to proceed.
Telstra actively encourages applications from individuals of all backgrounds, abilities, and identities. Flexible arrangements and reasonable adjustments are supported throughout the recruitment process. For more details, visit the Telstra official careers page.
Join Telstra Retail and help customers connect smarter, faster, and better every day!
