Organization: Telstra
Location: Chirnside Park, Melbourne, VIC, Australia
Duration: Casual
Application Deadline: October 17, 2025 (11:59 pm)
Start Date: Immediate start available
Schedule: Casual (Retail Hours – Weekend & Evening Availability Required)
Language Requirement: English (Fluency Required)
Compensation: Competitive hourly rate + team performance-based commission + exclusive perks
Organization Profile
Telstra is Australia’s leading telecommunications and technology company, connecting millions of customers across the globe. With a mission to build a connected future where everyone can thrive, Telstra is more than a household name—it’s a community of innovators, problem-solvers, and customer champions. Working at Telstra is an opportunity to be part of a brand with a global presence, a diverse workforce, and endless possibilities for growth.
Position at a Glance
The Casual Customer Service & Sales Consultant at Telstra’s Chirnside Park store is responsible for creating exceptional in-store experiences. This role is about more than sales—it’s about empowering customers with the right products, services, and solutions to enhance their digital lives.
Responsibilities
1. Exceptional Customer Experience
- Deliver outstanding in-store service by building rapport with customers.
- Identify customer needs and recommend tailored solutions.
2. Sales Performance
- Drive sales by exceeding targets and KPIs in a fast-paced retail environment.
- Promote Telstra products, services, and exclusive offers with confidence.
3. Digital Product Knowledge
- Stay ahead of the latest technology, devices, and gadgets.
- Use consultative selling to provide solutions that keep customers connected.
4. Team Collaboration
- Work closely with colleagues to meet store performance goals.
- Support team members and contribute to a positive, inclusive workplace.
5. Growth & Development
- Engage in continuous training to expand skills and knowledge.
- Build a meaningful career path within Australia’s most iconic telecom brand.
Candidate Profile
The ideal candidate thrives in retail, enjoys problem-solving, and is motivated by achieving results. They should be tech-curious, adaptable, and customer-focused.
Education Requirements
- No formal tertiary education required.
- High school completion preferred.
Preferred Qualifications
- Prior experience in a customer-facing role (retail, sales, or hospitality).
- Strong communication and interpersonal skills.
- Ability to work flexibly, including weekends and evenings.
- Proven ability to achieve and exceed sales targets.
Application Process
Interested candidates should submit their application via Telstra’s career portal. After applying, candidates will be invited to complete an online assessment supported by HireVue.
Additional Details
Telstra is committed to creating an inclusive and diverse workplace. The company welcomes applications from candidates of all backgrounds, genders, and abilities. Flexible work options and reasonable adjustments during the recruitment process are available.
Contact Information
For more information on careers at Telstra, visit: Telstra Careers – Retail Opportunities.
