Website Openrouter
The Unified Interface For LLMs
Company: OpenRouter
Location: Remote (United States)
Job Type: Full-Time
Department: Go-To-Market
Also See: Amazon Entry-Level Remote Customer Service Careers
About the Company
OpenRouter provides a unified platform that enables businesses to access and manage leading large language models (LLMs) through a single API. The company helps AI-driven organizations simplify model integration, optimize performance, and scale intelligent applications with greater efficiency.
As demand for enterprise AI continues to grow, OpenRouter works closely with innovative companies building next-generation AI products and services.
About the Role
OpenRouter is looking for an experienced Remote AI Customer Success Manager to help enterprise customers maximize the value of their AI investments. This role combines customer success, technical consulting, and commercial account management, making it ideal for professionals who enjoy working with innovative technology and strategic business relationships.
You will manage a portfolio of enterprise customers, helping them adopt AI solutions successfully, improve platform usage, and achieve measurable business outcomes while supporting long-term account growth.
Key Responsibilities
- Build trusted relationships with enterprise customers and serve as their primary success partner.
- Develop customer success strategies that increase product adoption and long-term engagement.
- Understand customer AI initiatives and recommend solutions that improve efficiency and business performance.
- Monitor customer usage trends and proactively identify opportunities for growth, expansion, and optimization.
- Lead business reviews, success planning sessions, and ROI discussions with executive stakeholders.
- Collaborate with product, engineering, sales, and marketing teams to improve customer experience.
- Translate technical platform capabilities into clear business value for customers.
- Gather customer feedback and communicate product improvement opportunities to internal teams.
- Support customer renewals, account expansion, and long-term partnership development.
- Maintain accurate customer records, forecasts, and success metrics.
Required Qualifications
- Professional experience in Customer Success, Account Management, Technical Account Management, or Enterprise SaaS.
- Experience working with AI platforms, developer tools, cloud technologies, or API-based software solutions.
- Strong understanding of enterprise software adoption and customer lifecycle management.
- Excellent communication and presentation skills with both technical and business audiences.
- Ability to analyze customer data and identify opportunities for increased product usage.
- Experience managing commercial conversations including renewals and account growth.
- Strong organizational and problem-solving abilities.
- Comfortable working independently in a fully remote environment.
Preferred Qualifications
Candidates may have experience with:
- Artificial Intelligence or Generative AI platforms
- API-based software products
- Enterprise SaaS customer success
- Cloud infrastructure solutions
- Technical consulting or solution engineering
- Customer onboarding and implementation projects
Why Join OpenRouter?
OpenRouter offers the opportunity to work at the forefront of artificial intelligence while partnering with companies building innovative AI-powered products. Team members enjoy a collaborative remote environment where initiative, technical curiosity, and customer impact are highly valued.
Benefits may include:
- Competitive compensation package
- Fully remote work environment
- Opportunity to work with cutting-edge AI technology
- Career growth within a rapidly expanding technology company
- High-impact work supporting enterprise AI adoption
- Collaborative and innovative team culture
Who Should Apply?
This role is well suited for professionals who enjoy combining customer relationship management with technology consulting. If you have experience supporting enterprise software customers, enjoy solving business challenges, and want to help organizations succeed with AI technologies, this position offers an exciting opportunity to advance your career.
How to Apply
Interested candidates can submit their application through the company’s official careers page below:
Apply Here: https://jobs.ashbyhq.com/openrouter/7c5cb1ca-71ba-464d-bf98-33743e8b1474