Candidate support: from account setup to a safer application
Use this path to create or repair your account, control your public visibility, apply through the correct route and report a suspicious or inaccessible job.
Complete the steps in order
- 1
Confirm the correct account
Sign in with the email you want connected to your candidate workspace. If a reset email does not arrive, check spam and then open a Technical or account ticket.
- 2
Build your Remote Work Passport
Add an accurate headline, skills, experience, preferred roles, location, remote scope, time-zone availability and work-authorization context. Do not place phone numbers, home addresses or identity numbers in public fields.
- 3
Choose visibility deliberately
Employer-search visibility and public-web visibility are separate choices. Keep the profile private unless you intentionally want an approved public Passport page. You can later change or withdraw visibility.
- 4
Upload a readable resume
Use PDF or DOC/DOCX, check that text can be selected, remove unnecessary sensitive data and confirm the newest version is attached to your profile.
- 5
Check job eligibility before applying
Read location, residency, work authorization, schedule, compensation, employment type and application method. An external application continues on the employer website; an email application leaves WorkinVirtual.
- 6
Track the application and protect yourself
Save the job and application route. Never pay for an interview, equipment, training or a job offer. Report a broken or suspicious listing with the job URL and evidence.
Resume will not upload
- Rename the file without unusual symbols.
- Use a supported format and a modest file size.
- Open the file locally to confirm it is not corrupted.
- Try once in a private browser window.
Need privacy help?
- Review profile and resume visibility.
- Remove public contact details.
- Request correction, access or deletion when needed.
- Include the affected profile or file URL.
Job looks suspicious
- Stop the application.
- Do not send money or codes.
- Keep the job and destination URLs.
- Share redacted screenshots with support.
Continue your candidate journey
Keep your Remote Work Passport current, control visibility and verify every application route.