WorkinVirtual Knowledge Base
Choose a role and follow the linked workflow before opening a ticket. The guides explain what to check, what evidence to keep and when the issue requires the support queue.
Account, Passport and applications
- Sign-in and account recovery
- Remote Work Passport completion
- Employer-search and public visibility
- Resume upload and replacement
- Eligibility and application routes
- Scam, privacy and deletion reports
Company, jobs and hiring
- Employer account and company verification
- Packages and job entitlements
- Complete job data and categories
- Application routes and tracking
- Editing, expiry and moderation
- Candidate data and hiring outcomes
Billing, refunds and security
- Failed or pending checkout
- Package not activated
- Duplicate or unfamiliar charge
- Cancellation and refund review
- Safe evidence for a billing ticket
Report an urgent concern
- Suspicious job or application route
- Exposed resume or personal data
- Accessibility barrier
- Material editorial correction
- Account security problem
How to get a faster resolution
What information should every ticket contain?
Your account email, the affected page or job URL, the date and time, the expected result, what actually happened, and a redacted screenshot when useful.
Which issue type should I choose?
Use Candidate support for profile and application issues; Employer support for posting and hiring; Billing and packages for orders; Privacy request for personal data; Safety or scam report for suspicious activity; Technical or account for sign-in and system errors.
What can I try before contacting support?
Confirm the correct account, reload once, try a private browser window, record the exact error and avoid repeating payments or form submissions until you know whether the first attempt succeeded.