Company: Coupa Software
Location: Remote, United States (Seattle-based role)
Job Type: Full-Time
Experience Level: Mid-Senior

Also See: Amazon Entry-Level Remote Customer Service Careers

About the Company

Coupa Software is a leading provider of business spend management solutions that help organizations improve financial performance through intelligent automation and AI-powered insights. Its platform connects millions of buyers and suppliers worldwide, enabling businesses to optimize procurement, sourcing, contracts, and expense management while making more informed financial decisions.

Coupa serves organizations of all sizes and continues to innovate by combining artificial intelligence with large-scale spend data to help customers achieve greater operational efficiency and long-term growth.

About the Role

Coupa is seeking an experienced Executive Customer Success Partner to build trusted executive relationships with some of its largest enterprise customers. This strategic role focuses on helping organizations maximize the value of their technology investments while supporting long-term business transformation.

You will serve as the primary executive advisor for assigned accounts, working closely with customer leadership, internal teams, and product specialists to ensure successful adoption, measurable business outcomes, and continued account growth.

This opportunity is ideal for professionals with extensive experience in enterprise customer success, consulting, or digital transformation who enjoy working directly with executive stakeholders.

Key Responsibilities

• Develop trusted relationships with executive stakeholders across strategic enterprise accounts.
• Create customer success strategies aligned with each organization’s long-term business objectives.
• Guide customers through digital transformation initiatives using Coupa’s business spend management solutions.
• Monitor customer success metrics and ensure measurable return on investment.
• Lead executive business reviews, strategic planning sessions, and governance meetings.
• Coordinate cross-functional teams including sales, implementation, support, product, and consulting.
• Identify opportunities to expand customer adoption through additional products and services.
• Provide strategic guidance that helps customers improve procurement, sourcing, and financial operations.
• Represent customer feedback internally to influence future product enhancements.
• Support account retention, customer satisfaction, and long-term partnership growth.

Required Qualifications

• 15+ years of experience in Customer Success, Professional Services, Enterprise Consulting, or Management Consulting.
• Proven ability to build relationships with C-level executives and senior business leaders.
• Strong understanding of enterprise software implementations and digital transformation initiatives.
• Experience leading large, cross-functional programs across multiple stakeholders.
• Excellent communication, presentation, negotiation, and executive advisory skills.
• Strong business acumen with the ability to translate strategic goals into practical technology solutions.
• Experience managing complex enterprise customer relationships within SaaS or enterprise technology environments.

Preferred Qualifications

Candidates with experience in the following areas may be especially competitive:

• Source-to-Pay (S2P)
• Procure-to-Pay (P2P)
• Strategic Sourcing
• Contract Lifecycle Management (CLM)
• Enterprise SaaS platforms
• Procurement technology
• Digital transformation consulting
• Business process optimization

Why Join Coupa?

Coupa offers professionals the opportunity to work with leading global organizations while helping customers improve financial operations through innovative technology.

Employees may enjoy:

• Competitive compensation
• Performance-based incentives
• Comprehensive healthcare benefits
• Retirement savings programs
• Paid time off and wellness initiatives
• Flexible remote work opportunities
• Ongoing professional development
• Collaborative and inclusive workplace culture

Who Should Apply?

This position is well suited for experienced enterprise consultants, customer success leaders, digital transformation advisors, and strategic account professionals who enjoy solving complex business challenges while building long-term executive relationships.

If you have a background in enterprise software, procurement technology, consulting, or customer value management and enjoy working directly with executive leadership teams, this role offers an excellent opportunity for career growth.

Career Growth Opportunities

Successful professionals in this role may advance into positions such as:

• Vice President, Customer Success
• Strategic Account Director
• Enterprise Customer Success Executive
• Global Client Partner
• Customer Value Leader
• Professional Services Director
• Executive Business Consultant

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How to Apply

Interested candidates can apply through Coupa Software’s official careers page:

Apply Here: https://careers.coupa.com/en/jobs/551b218b-b5cf-4bcb-a040-3e3c2d8d9fc3/executive-success-partner-11438/

Disclaimer

This job listing has been rewritten for informational purposes and is published to help remote job seekers discover career opportunities. Applications must be submitted through the employer’s official careers website. WorkinVirtual is not involved in the hiring process.