eBay continues to shape global ecommerce with a strong focus on community, innovation, and economic opportunity. The company serves millions of buyers and sellers across more than 190 markets. Its teams work with courage, creativity, and passion to build a sustainable future for customers and the planet.

About the Company

eBay stands as a global marketplace that values authenticity and bold ideas. The environment inspires individuals to bring their strengths to work each day. The mission centers on empowering enthusiasts, supporting sellers’ growth, and creating meaningful connections around the world.

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Role Summary

The GCX Commercial Teammate supports merchants who manage large-scale operations. This position focuses on resolving operational issues through chat, email, and phone. It works closely with account managers and internal teams. The goal is to ensure high-quality service, strong seller performance, and healthy selling practices.

Core Responsibilities

Daily Merchant Support

The teammate handles reactive issues across email and chat channels. Outreach through phone may be required. They provide timely solutions and maintain accuracy in every interaction.

Operational Excellence

They follow defined processes and meet turnaround targets. They complete assigned tasks on time. They maintain quality standards and attention to detail.

Merchant Growth Support

They guide sellers on defect reviews, eMBG cases, technical issues, product concerns, and policy-related matters. They coach merchants to avoid future problems and help them adopt tools and processes that improve performance.

Cross-Functional Collaboration

The teammate works with policy makers, technical teams, and advisors to ensure quick resolutions. They share insights with account managers and highlight critical findings.

Customer Advocacy

They show empathy for the seller’s concerns and take ownership until the issue is resolved. They provide precise feedback to management and support escalations and complex cases.

Outreach and Education

They initiate outbound communication to educate sellers on policies, product updates, and best practices. They promote compliance and help sellers sustain strong performance. They support corrections on listings that violate policies.

Process Improvement

They identify gaps and recommend improvements. They research information through internal resources to secure high-resolution outcomes.

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Ideal Profile

The role suits someone with a strong service mindset and experience in high-volume support environments. The candidate must handle multiple tasks, adapt fast, and collaborate with teams.

Required Education and Experience

A university degree is required with at least five years of experience in customer service, ecommerce, or handling email and chat channels. Experience with customer complaints is an added advantage.

Key Skills

Strong probing skills.
Excellent problem-solving.
Good communication.
Ability to multitask.
Expertise in MS Office with strong Excel and PPT skills.
Understanding of data interpretation and quality insights.
High accountability.
Professional attitude and positive approach.

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Application Details

Interested candidates can use the official eBay careers page to get information about the application process and other relevant jobs.

Apply

Additional Notes

eBay promotes equal opportunity. All applicants receive fair consideration regardless of background. Candidates with accommodation needs can contact the talent team.