Organization: Coach (Tapestry, Inc.)
Location: Houston, TX, US
Schedule: Full-time, flexible (including evenings, weekends, and holidays)
Compensation: Competitive package with perks
Application Deadline: Open until filled
About Coach – Tapestry Inc.
Coach, a renowned name in modern luxury and craftsmanship, is part of Tapestry, Inc., a global house of brands. With an emphasis on style, quality, and innovation, Coach prides itself on delivering an exceptional retail experience through customer service and personal connections. The Sales Associate II plays a central role in upholding these values while driving store performance.
Role Overview
The Sales Associate II is more than a frontline retail position—it is a brand ambassador role dedicated to creating memorable shopping experiences, building lasting customer relationships, and contributing directly to store success. This position demands passion for fashion, adaptability to evolving business needs, and a strong commitment to exceeding performance goals.
Key Responsibilities
Driving Sales & Customer Relationships
- Represents Coach with professionalism, acting as a trusted fashion advisor.
- Understands store objectives and develops strategies to achieve personal and team sales goals.
- Engages customers with personalized service, tailoring approaches based on individual needs.
- Leverages clienteling tools and follow-up strategies to build loyalty and repeat business.
- Cross-sells and upsells by sharing in-depth product knowledge, trends, and style insights.
Maintaining Store Standards & Operations
- Ensures visual merchandising and sales floor standards align with Coach guidelines.
- Supports daily operational tasks such as replenishment, shipment processing, and stockroom organization.
- Handles cash wrap duties, including purchases, returns, and exchanges, with accuracy and efficiency.
- Maintains a clean, welcoming, and brand-aligned environment at all times.
Collaboration & Teamwork
- Contributes to a positive, team-oriented atmosphere by promoting trust, cooperation, and shared goals.
- Adapts to feedback and embraces change to support evolving business strategies.
- Participates actively in store initiatives, local sales strategies, and company-wide programs.
Competencies & Attributes
The role calls for an individual who demonstrates:
- Drive for Results – Consistently achieves and exceeds sales goals.
- Customer Focus – Prioritizes customer satisfaction and builds strong relationships.
- Interpersonal Savvy – Relates well to diverse groups, using diplomacy and tact.
- Creativity – Generates innovative approaches to sales and customer engagement.
- Adaptability – Thrives in a fast-paced, changing retail environment.
- Perseverance – Maintains energy and focus even when faced with challenges.
Ideal Candidate
Education & Experience
- High school diploma or equivalent required; college degree preferred.
- 1–3 years of prior retail sales experience, ideally in luxury fashion or accessories.
- Familiarity with fashion trends and competitor brands is strongly valued.
Technical & Physical Skills
- Proficiency with POS systems, mobile devices, and basic computer applications.
- Ability to lift and carry up to 25 pounds regularly (and up to 50 pounds occasionally).
- Comfortable with standing, bending, and maneuvering in a busy retail environment.
- Availability for peak retail periods, including nights, weekends, and holidays.
Equal Opportunity Commitment
Coach, as part of Tapestry, Inc., is proud to be an equal opportunity and affirmative action employer. Employment decisions are based solely on qualifications, without regard to race, gender, religion, age, disability, or other protected categories.
Application Process
Interested candidates can learn more about Coach and submit applications via the official careers page.
