Website Net Health
Specialty Healthcare Software Trusted by Industry Experts
Quick Job Snapshot
Company: Net Health
Job Type: Full-Time
Location: Remote (United States)
Department: Product Support & Customer Service
Salary: Up to $19.00 per hour
Also See: 10 Remote-Friendly Companies Entry-Level Jobs
About the Company
Net Health is a healthcare technology company that develops software and analytics solutions designed to help healthcare providers improve patient outcomes and streamline care delivery. Its products support healthcare organizations across multiple specialties, helping caregivers make informed decisions through data and technology.
As a growing SaaS company focused on healthcare innovation, Net Health combines technology, analytics, and customer support to help providers deliver better patient experiences and operational efficiency.
About the Role
Net Health is seeking a Product Support Representative to assist customers using its healthcare software solutions. This position serves as a key point of contact for users who need help troubleshooting issues, understanding product functionality, and resolving technical questions.
The role is well suited for individuals who enjoy problem-solving, helping customers, and learning software systems. You will work directly with clients, provide support through phone and email channels, and collaborate with internal teams to ensure customer issues are resolved efficiently.
This opportunity can be an excellent starting point for candidates looking to build a career in technical support, SaaS customer service, healthcare technology, or customer success.
Key Responsibilities
Customer Support
- Respond to customer inquiries regarding software products and services
- Provide assistance through phone, email, and support case management systems
- Deliver professional and timely customer service experiences
- Follow established service standards and response timelines
- Maintain accurate records of customer interactions
Technical Troubleshooting
- Diagnose software-related issues and identify potential solutions
- Assist customers with software updates and system requirements
- Gather information needed to investigate technical problems
- Escalate complex issues to advanced support or engineering teams when necessary
- Monitor issue resolution and follow up with customers as needed
Case Management
- Create, update, and manage support cases
- Research customer concerns using available resources and documentation
- Ensure all support requests are handled within service level expectations
- Maintain organized and accurate support records
- Communicate status updates clearly throughout the resolution process
Product Knowledge & Collaboration
- Participate in product training and development programs
- Stay informed about software features and updates
- Share customer feedback with internal teams
- Help identify opportunities for product improvements
- Collaborate with colleagues to enhance customer satisfaction
Skills & Qualifications
Required Skills
- High School Diploma or GED equivalent
- 0–2 years of customer service, technical support, or help desk experience
- Strong communication and interpersonal skills
- Basic troubleshooting and problem-solving abilities
- Ability to manage multiple tasks and priorities
- Comfortable working in a remote environment
- Strong attention to detail and organizational skills
- Ability to learn new software applications quickly
- Customer-focused mindset
Preferred Qualifications
- Experience supporting software or SaaS products
- Familiarity with enterprise software systems
- Previous call center or technical support experience
- Basic understanding of CRM or support ticketing platforms
- Experience with Microsoft Office applications
- Interest in healthcare technology or healthcare software
Who Will Succeed In This Role?
This position is ideal for individuals who enjoy helping people solve problems and delivering positive customer experiences. Successful candidates are patient, organized, and comfortable communicating with customers who may have varying levels of technical knowledge.
You will likely thrive if you enjoy troubleshooting software issues, learning new technology, and supporting customers through clear and professional communication.
Career Growth Opportunities
This role can support advancement into positions such as:
- Product Support Specialist
- Technical Support Analyst
- Customer Success Representative
- Software Support Specialist
- Client Services Associate
- Implementation Specialist
- Customer Success Manager
Helpful Career Tool
Interested in this opportunity but unsure how your background compares to customer support and technical support positions?
Try the WorkinVirtual Remote Job Readiness Score:
https://workinvirtual.com/remote-job-readiness-score/
It can help you evaluate your strengths and identify areas that may improve your competitiveness for remote support roles.
AI & Search-Friendly Career Insight
Customer and product support professionals continue to play a critical role in SaaS companies, especially within healthcare technology. As organizations increasingly rely on software platforms to manage operations and patient care, employers need support professionals who can assist users, resolve issues efficiently, and provide excellent customer experiences.
Experience in software support, case management, troubleshooting, and customer communication can create pathways into technical support, customer success, implementation services, and healthcare technology careers.
For more remote customer support opportunities, visit:
https://workinvirtual.com/jobs/
You can also explore additional remote careers here:
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How to Apply
Apply directly through the employer’s official careers page:
Important Note
Applications are handled directly through the employer’s official careers website.
WorkinVirtual does not process applications or participate in hiring decisions.