Website Runway
Quick Job Snapshot
Experience Level: Early Career to Mid-Level
Work Type: Full-Time
Industry: Artificial Intelligence & Creative Technology
Department: Customer Experience
Location: Remote (North America & London)
Salary: $75,000 – $90,000
Also See: Remote Careers That Are Still Growing in 2026
About the Company
Runway is one of the leading companies shaping the future of creative AI.
Its platform helps creators, designers, filmmakers, marketers, and businesses generate content using advanced AI tools for video creation, image generation, workflow automation, and storytelling. Runway’s technology is widely used by creative professionals around the world who want to work faster, experiment more, and bring ideas to life in new ways.
The company operates at the intersection of artificial intelligence, creativity, and technology, building products that are transforming how digital content is created.
About the Role
Runway is looking for a Consumer Support Specialist to help deliver exceptional experiences for its growing community of creators and AI users.
This is more than a traditional customer support role. You’ll help users solve problems, navigate AI tools, identify recurring issues, improve documentation, and provide valuable feedback that influences future product development.
This opportunity is ideal for people who enjoy technology, creativity, problem-solving, and helping users succeed with innovative products.
What You’ll Be Doing
Your day-to-day responsibilities may include:
- Responding to customer inquiries across support channels
- Managing high volumes of support tickets efficiently and accurately
- Assisting users with AI-powered creative tools and workflows
- Investigating account, product, and technical issues
- Escalating complex problems to specialized teams when necessary
- Monitoring community discussions and creator feedback
- Supporting users through chat, email, and community platforms
- Identifying common customer challenges and recommending improvements
- Helping create FAQs, tutorials, support articles, and self-service resources
- Collaborating with product teams to improve the customer experience
- Contributing ideas for workflow improvements and automation initiatives
Who Will Succeed in This Role?
You may be a strong fit if you:
- Enjoy helping people solve problems
- Have a strong interest in AI technology and creative tools
- Communicate clearly and professionally in writing
- Like learning new software products quickly
- Can work independently with minimal supervision
- Notice patterns and think about ways to improve processes
- Enjoy both customer interaction and technical troubleshooting
- Have curiosity about how products work behind the scenes
Key Skills & Qualifications
Required Skills
- 1–3 years of experience in:
- Customer Support
- Customer Experience
- Technical Support
- Operations
- Community Support
- Strong written communication skills
- Experience using modern workplace tools and software
- Ability to manage multiple tasks simultaneously
- Strong problem-solving abilities
- High attention to detail
- Comfortable working in fast-paced environments
- Ability to work independently and take ownership of responsibilities
Preferred Qualifications
- Experience with:
- Zendesk
- Notion
- Slack
- Google Workspace
- Interest in:
- Artificial Intelligence
- Content Creation
- Creative Technology
- Video Production
- Community moderation experience
- Technical troubleshooting experience
- Experience creating support documentation or knowledge base content
Career Growth Opportunities
This role can lead to future opportunities such as:
- Customer Success Manager
- Technical Support Specialist
- Community Manager
- Product Operations Specialist
- Customer Experience Manager
- AI Product Specialist
- Customer Success Lead
- Product Support Manager
As AI adoption continues to grow, professionals who understand both customer experience and AI-powered products are becoming increasingly valuable across technology companies.
Why Job Seekers Like Roles Like This
Many professionals are attracted to roles like this because they offer:
- Fully remote flexibility
- Exposure to cutting-edge AI technology
- Opportunities to influence product improvements
- Strong career growth within the AI industry
- Collaboration with creative and technical teams
- Meaningful customer interaction
- Competitive compensation and benefits
How to Apply
Official Application Link:
https://jobs.ashbyhq.com/runway-ml/2ca5c5d1-725d-4c44-907b-5d808ec248fe
Important Note
Applications are handled directly through the employer’s official careers website.
WorkinVirtual does not process applications or participate in hiring decisions.