Website Ebayinc
Where passion meets purpose.
Quick Job Snapshot
Experience Level: Management / Senior Operations
Work Type: Full-Time
Industry: Automotive Technology & eCommerce
Department: Customer Operations
Location: Remote (United States)
Salary: $81,200 – $139,400
Also See: Virtual Assistant Career Path
About the Company
eBay is one of the world’s largest online marketplaces, connecting millions of buyers and sellers across more than 190 markets worldwide.
This opportunity sits within Caramel, an eBay company focused on simplifying vehicle transactions for dealerships and private sellers. Caramel helps streamline financing, paperwork, ownership transfers, and vehicle purchases through technology-driven solutions that make buying and selling vehicles easier and more efficient.
About the Role
eBay is seeking a Manager, Dealer Support to lead teams responsible for supporting automotive dealers and financing operations.
This role combines people leadership, operational management, customer experience, and process improvement. You’ll oversee dealer support specialists, help resolve complex transaction issues, and work closely with dealerships, lenders, account executives, and internal teams to ensure transactions move smoothly from start to finish.
This is an excellent opportunity for professionals who enjoy leading teams, improving operational processes, and building strong business relationships.
What You’ll Be Doing
Your day-to-day responsibilities may include:
- Leading and developing Dealer Support and Finance Support teams
- Coaching employees and supporting professional development
- Managing dealer onboarding, support, and transaction workflows
- Helping resolve escalated dealer and financing issues
- Monitoring vehicle transaction and funding pipelines
- Working with lenders, buyers, and dealerships to remove delays
- Reviewing operational performance and service metrics
- Improving workflows, documentation, and support processes
- Ensuring quality, compliance, and customer satisfaction standards are maintained
- Partnering with sales, operations, and product teams to improve dealer experiences
Who Will Succeed in This Role?
You may be a strong fit if you:
- Enjoy leading and developing customer-facing teams
- Like solving operational challenges and improving processes
- Are comfortable working directly with customers and business partners
- Have experience balancing service quality with business goals
- Stay organized while managing multiple priorities
- Enjoy fast-paced environments where no two days are the same
- Can step in and help your team when challenges arise
Key Skills & Qualifications
Required Skills
- 4+ years of experience in operations, customer support, dealer services, or related fields
- 2+ years of leadership or people management experience
- Experience managing customer-facing operations
- Strong communication and relationship-building skills
- Experience with CRM platforms and business systems
- Strong organizational and problem-solving abilities
- Experience handling escalations and complex customer situations
- Ability to manage multiple workflows and deadlines simultaneously
Preferred Qualifications
- Automotive industry experience
- Dealer operations experience
- Vehicle financing or lending experience
- Experience with DocuSign or electronic document management systems
- Technology or eCommerce operations background
- Process improvement and operational excellence experience
Career Growth Opportunities
This role can lead to future opportunities such as:
- Senior Operations Manager
- Customer Success Director
- Dealer Operations Director
- Business Operations Leader
- Head of Customer Experience
- Marketplace Operations Director
Professionals with expertise in dealer operations, customer success, automotive finance, and operational leadership continue to be highly sought after across automotive technology companies.
Why Job Seekers Like Roles Like This
Many professionals enjoy positions like this because they offer:
- Leadership responsibilities
- Remote work flexibility
- Direct business impact
- Team development opportunities
- Exposure to automotive technology and finance
- Career advancement into senior operations leadership
- Competitive compensation and benefits
How to Apply
Official Application Link:
https://jobs.ebayinc.com/us/en/job/R0074301/Manager-Dealer-Support
Important Note
Applications are handled directly through the employer’s official careers website.
WorkinVirtual does not process applications or participate in hiring decisions.