Are you passionate about fashion, leadership, and delivering exceptional customer experiences? Coach, a global luxury brand under Tapestry, Inc., is hiring a Lead Supervisor II in Waterloo, NY—and this could be your dream opportunity!
With a competitive hourly pay range of $16.00 to $22.75, plus benefits and career growth potential, this role is perfect for retail professionals looking to elevate their careers. Here’s everything you need to know before applying.
Why Work at Coach?
Coach is more than just a fashion brand—it’s a legacy of craftsmanship, innovation, and inclusivity. Founded in 1941 in New York, Coach blends timeless design with modern trends under the creative direction of Stuart Vevers.
As part of Tapestry’s portfolio (which includes Kate Spade and Stuart Weitzman), Coach offers:
✅ Career growth in a global luxury retail environment
✅ Inclusive workplace culture with a focus on diversity and equity
✅ Employee discounts on premium Coach products
✅ 401(k), health benefits, and paid time off
What Does a Lead Supervisor II Do?
This role is critical to store success, blending sales leadership with operational excellence. Key responsibilities include:
Sales & Customer Experience
✔ Drive sales strategies and exceed revenue targets
✔ Mentor the sales team to deliver personalized luxury shopping experiences
✔ Leverage clienteling techniques to build long-term customer relationships
✔ Stay updated on fashion trends and Coach’s latest collections
Operations & Leadership
✔ Ensure smooth store operations, from inventory to visual merchandising
✔ Train and motivate team members to boost productivity
✔ Use retail tech (POS systems, iPads) to streamline processes
✔ Maintain brand standards in-store presentation and customer service
Who Should Apply?
Ideal Qualifications:
✔ 1-3 years of retail experience (luxury retail preferred)
✔ Strong leadership and coaching skills
✔ Fashion-savvy with knowledge of competitors and trends
✔ Ability to lift up to 50 lbs and work flexible hours (nights, weekends, holidays)
Key Competencies Coach Looks For:
🔹 Drive for Results – Consistently exceed sales goals
🔹 Customer Focus – Build lasting client relationships
🔹 Creativity – Bring fresh ideas to merchandising and sales
🔹 Strategic Agility – Adapt quickly to business needs
How to Stand Out in Your Application
Since retail jobs at Coach are competitive, here’s how to make your resume shine:
- Highlight leadership experience – Show how you’ve trained teams or driven sales.
- Showcase fashion knowledge – Mention luxury brands you’ve worked with.
- Emphasize customer service wins – Share success stories of client retention.
- Tailor your resume – Use keywords from the job description (e.g., “clienteling,” “operational efficiency”).
Salary & Benefits Breakdown
💰 Hourly Pay: $16.00 – $22.75 (based on experience)
🏥 Health Benefits: Medical, dental, vision
📈 401(k) Plan: Retirement savings with company match
👜 Employee Discount: Exclusive access to Coach products
🎯 Incentive Compensation: Bonus opportunities
How to Apply
Ready to join the Coach team? Submit your application here:
To view more open positions kindly visit Tapestry Career Page.
📍 Location: Waterloo, NY
📅 Hiring Status: Active as of August 2025
Final Thoughts
If you’re a retail leader with a passion for luxury fashion, this Lead Supervisor II role at Coach is a golden opportunity. With strong pay, benefits, and career growth, it’s a chance to grow with a globally respected brand.
Will you be Coach’s next retail leader? Apply today!