Location: Sydney, Australia
Work Type: Full-time
Job ID: JR0127863
Estimated Posting Close Date: February 27, 2026
Role Summary
Western Union is seeking an experienced Agent Oversight Analyst to join its Compliance function in Sydney. This role supports the company’s ongoing commitment to combating financial crime while strengthening agent compliance frameworks across Australia. The position plays a critical role in ensuring agents operate in line with regulatory expectations and internal AML and CTF standards.
About the Organization
Western Union is a global financial services company dedicated to making financial access available to people and businesses worldwide. Through strong governance, ethical practices, and innovative compliance programs, the organization supports secure and reliable money services across diverse markets.
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Position Overview
The Agent Oversight Analyst coordinates and supports the agent oversight program within Western Union International Bank, working closely with internal entities and external agents across Australia. The role focuses on evaluating, strengthening, and monitoring agent compliance programs while contributing to broader compliance initiatives and projects.
Key Duties and Responsibilities
Agent Oversight and Compliance Support
The analyst provides AML and CTF compliance guidance to both new and existing agents. This includes assessing whether agents have developed and implemented effective compliance programs aligned with Money Services Business requirements.
Internal Controls and Risk Analysis
The role involves analyzing agent controls and identifying opportunities to improve AML compliance frameworks. Findings are used to support stronger risk mitigation and governance practices.
Operational and Back Office Support
The position supports agent oversight processes by following up with agents who have identified gaps or improvement areas in their compliance programs, particularly those highlighted by front office reviews.
Cross-Functional Collaboration and Projects
The analyst assists with compliance-related projects assigned by management and collaborates with internal stakeholders to ensure consistency across oversight activities.
Candidate Profile
Education and Experience
The ideal candidate has a minimum of three years of experience in a compliance-focused role. A bachelor’s or master’s degree is preferred, particularly in finance, law, or a related discipline.
Core Skills and Competencies
The role requires strong analytical and problem-solving skills, along with excellent written and verbal communication abilities. Candidates should demonstrate sound judgment when evaluating compliance programs and be able to apply industry standards effectively. Strong multitasking capability, interpersonal skills, and a customer-focused approach are essential.
Work Arrangement
Western Union values in-person collaboration and problem-solving. Therefore, this role requires working from the office at least three days per week to support effective execution and alignment.
Compensation and Benefits
Benefits Overview
Employees receive access to short-term incentives, multiple health insurance options, accident and life coverage, and professional development platforms.
Australia Specific Benefits
Benefits available to employees in Australia include life and accident coverage, superannuation, paid time off, employee wellness programs, and global recognition and rewards initiatives. Additional role-specific benefits may be discussed during the interview or offer stage.
Application Process
All applicants are required to complete assessments as part of the recruitment process. These assessments are administered by a third-party provider, and candidates must submit their name and email address to participate. The application window represents a good-faith estimate and may be updated if the role is filled earlier or extended.
Applications should be submitted through the official Western Union careers page.
Inclusion and Accessibility
Western Union is committed to fostering an inclusive workplace that values diverse backgrounds and perspectives. The company does not discriminate on any legally protected basis and provides reasonable accommodations to applicants, including individuals with disabilities, throughout the recruitment process.
Contact Information
For questions related to the application process or assessments, candidates may contact the Western Union careers team at careers@westernunion.com.