What is the job title and organization?

The role is Multifamily Customer Engagement Lead Associate at Fannie Mae (Job Requisition: JR1644).

Where is the role located and is remote work allowed?

The role lists Washington, DC and Plano, TX as office locations and offers flexible remote/hybrid options depending on manager and office cadence.

What is the salary range for this position?

Target pay range: $107,000 to $139,000 per year. Final salary will depend on experience, skills, and other factors.

What are the minimum education and experience requirements?

A bachelor's degree is required and a minimum of four years of relevant experience is expected.

What are the primary responsibilities of this role?

Key responsibilities include building customer relationships across business units, supporting and selling Multifamily products, guiding operational activities, providing subject-matter expertise and best practices, and participating in transaction and project management across the Multifamily Division.

Which technical tools and skills are preferred?

Preferred skills and tools include Salesforce CRM, Excel, Mural, experience with reporting tools (Crystal Reports or SSRS), project management, training development, risk assessment, and strong stakeholder relationship management.

Is this role eligible for incentives and other benefits?

Yes. The position is eligible for participation in Fannie Mae's incentive program (subject to program terms) and comes with a comprehensive benefits package including health, life, and voluntary lifestyle benefits.

How can applicants request accommodations?

Applicants who need assistance using the online system or require reasonable accommodations during the hiring process should use the Accommodation Request Form available on Fannie Mae's careers site.

How do I apply for this job?

Apply online at FannieMae.com/careers and search for job requisition JR1644, or follow the careers link provided in the official posting.

Multifamily Engagement Lead – $107K–$139K

About Fannie Mae

Fannie Mae plays a pivotal role in the U.S. housing finance system, driving purpose-driven innovation to make homeownership and affordable rental housing more accessible nationwide. The organization fosters an inclusive culture that empowers professionals to create real-world impact—helping millions of people find a place to call home.

Role Overview

The Multifamily Customer Engagement Lead Associate will serve as a trusted advisor and operational leader within Fannie Mae’s Multifamily Division. This role involves fostering strong customer relationships, guiding operational activities, and ensuring alignment between business objectives and customer needs. The selected candidate will collaborate with cross-functional teams to support engagement opportunities and enhance customer network development.

Title: Multifamily Customer Engagement Lead Associate
Organization: Fannie Mae
Location: Washington, DC | Plano, TX | Flexible/Remote
Schedule: Full-time
Application Deadline: Open Until Filled
Posted On: Yesterday
Compensation: $107,000 – $139,000 annually + incentives and benefits

Core Responsibilities

1. Relationship Management & Customer Success

Cultivate and maintain strategic relationships across multiple business units and customer accounts.
Partner with executives and internal stakeholders to ensure alignment on customer engagement goals.
Lead initiatives that strengthen customer trust and satisfaction across the organization.

2. Operational Leadership & Team Guidance

Coordinate day-to-day operational activities, providing leadership and support to team members.
Drive operational excellence by implementing best practices and optimizing workflows.
Support sales and engagement strategies to promote Fannie Mae’s housing finance products and services.

3. Transaction & Project Management

Play an integral role in transaction management across the Multifamily Division.
Collaborate with internal teams to manage timelines, deliverables, and client expectations.
Oversee project plans and ensure milestones are met effectively.

4. Strategy, Communication & Training

Contribute to the development and implementation of customer engagement strategies.
Prepare reports, dashboards, and presentations that communicate insights.
Support knowledge-sharing initiatives through training and learning management programs.

Ideal Candidate Profile

Education:

Bachelor’s degree (required) or equivalent professional experience.

Experience:

At least 4 years of relevant experience in customer engagement, operations, or project management.
Proven success in managing business operations, risk assessments, and stakeholder relationships.

Technical & Professional Skills:

Proficiency in Salesforce CRM, Excel, and Mural.
Strong presentation, documentation, and data analysis skills (e.g., Crystal Reports, SSRS).
Ability to manage change, facilitate meetings, and resolve conflicts effectively.
Experience in training design, instructional systems, and performance evaluation.

Why Join Fannie Mae

This position offers a flexible hybrid work model, with the option to work remotely or from designated office locations in Washington, DC, or Plano, TX. Employees enjoy access to competitive compensation, performance-based incentives, and comprehensive health, life, and lifestyle benefits.

Fannie Mae values diversity, equity, and inclusion and is committed to ensuring equal opportunities for all qualified candidates.

How to Apply

Interested candidates can apply online via Fanniemae.com/careers under job requisition JR1644.

Apply

Contact

For queries regarding reasonable accommodations or application assistance, candidates may reach out through the Fannie Mae Accommodation Request Form available on the careers site.

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