Claims Communications Executive responsible for transactional customer communications during the claims journey as part of a 12-month Claims Transformation project.

Where is the job located?

Hybrid: Bexhill or Leicester with one day per week required on site.

What is the contract duration?

This is a 12-month fixed-term contract aligned with the Claims Transformation project.

When is the application deadline?

Applications close on 30 September 2025. Candidates are encouraged to apply early.

What are the essential skills required?

Excellent written and verbal communication, attention to detail, strong organisational skills, stakeholder collaboration, analytical problem-solving, and experience in regulated industries (insurance preferred).

What is the salary or compensation?

Competitive package and perks including bonus scheme, pension contributions, wellbeing benefits and other colleague perks.

What is the interview process?

Two-stage interview process: an initial interview with the hiring leader, followed by a second stage with the hiring leader and a peer.

How inclusive is the recruitment process?

Hastings Direct is a Disability Confident employer and offers reasonable adjustments throughout recruitment; applications from diverse backgrounds are welcomed.

Apply Now: Claims Communications Executive

Organization: Hastings Direct
Location: Bexhill or Leicester (Hybrid – one day per week on-site)
Duration: 12-month fixed-term contract
Application Deadline: 30 September 2025
Schedule: Full-time
Language Requirement: English (excellent written and verbal communication required)
Compensation: Competitive salary + benefits (see below)

About Hastings Direct

Hastings Direct is a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. With over three million customers, the company has made significant investments in data, technology, and culture to strengthen its position. Guided by its 4Cs principles—focusing on colleagues, customers, company, and community—Hastings Direct aims to deliver outstanding outcomes while investing sustainably in growth and community support.

The organization takes pride in creating an inclusive environment where every colleague can thrive, supported by flexible working, comprehensive wellbeing programs, and career development opportunities.

Position Overview

As part of an ongoing Claims Transformation Project, Hastings Direct is seeking a Claims Communications Executive to join the Transactional Communications team within Marketing. This role plays a central part in guiding customers through their claims journey, ensuring communications are timely, relevant, and customer-centric.

The position offers the opportunity to shape the customer experience by aligning communication strategies with operational processes and digital tools, including the Hastings Direct Mobile App and My Account.

Key Responsibilities

Customer-Centric Communications
- Ensure all claims-related communications are timely, accurate, and clear across multiple channels (email, SMS, digital notifications, and letters).
Cross-Functional Collaboration
- Work with subject matter experts, compliance, legal, and customer service teams to gather requirements and improve communication effectiveness.
Process Integration
- Review current and future claims process maps, identifying opportunities to enhance communication touchpoints and customer outcomes.
Content Development
- Draft and refine communication content, ensuring clarity, accuracy, and compliance with industry standards.
Workflow Improvement
- Identify areas of improvement in transactional communication workflows and contribute to strategies that enhance efficiency and customer satisfaction.
Project Participation
- Support claims transformation initiatives by updating technical specifications, reviewing live outputs, and contributing to broader project plans.

Candidate Profile

Education & Experience

Strong written and verbal communication skills, with attention to detail.
Experience in customer communications within insurance or a highly regulated industry is desirable.
Demonstrated ability to collaborate effectively with diverse stakeholders.

Essential Skills

Exceptional organizational and time management abilities.
Strong interpersonal and relationship-building skills.
Analytical thinking and problem-solving mindset.
Proficiency in developing concise, logical, and effective customer communications.

Benefits

Flexible Working: Hybrid approach with flexibility to suit work-life balance.
Financial Wellbeing: Competitive bonus scheme, 4x salary life assurance, income protection, and pension contributions up to 10%.
Mental Wellbeing: Access to Thrive mental health app, 24/7 assistance program, mental health first aiders, and support groups.
Lifestyle & Perks: 25 days annual leave + bank holidays (with buy/sell option), cashback and discount schemes, healthcare plans, cycle-to-work scheme, and social events.

Application Process

The recruitment process consists of two stages:

First stage interview with the hiring leader.
Second stage interview with the hiring leader and peer.

As a Disability Confident Employer, Hastings Direct ensures fair access to support and adjustments throughout the recruitment journey.

How to Apply

Interested candidates are encouraged to apply before 30 September 2025. Applicants who may not meet every requirement but are excited about the role are still encouraged to submit their application.

Apply

Contact: For more details, please visit the Hastings Direct careers website or contact the recruitment team for assistance.