Enterprise Technical Solutions Engineer – SaaS & Integrations

Job Overview

You will partner closely with sales and presales teams on technically complex opportunities, helping design solutions that align Smartsheet capabilities with enterprise customer requirements. The work includes responding to technical solution requests, developing proofs of concept, creating architecture diagrams, supporting RFP responses, and advising customers on integrations, security, identity management, and advanced automation.

You will also serve as a technical resource for the broader Solutions Engineering organization and provide customer insights to Product and Engineering teams.

Key Responsibilities

• Partner with sales and presales colleagues to develop technical solution proposals aligned with enterprise customer requirements.
• Provide technical expertise covering the Smartsheet API, Premium Applications, SSO/SAML, and integrations involving third-party APIs.
• Respond to Solutions Engineer Requests submitted through Salesforce for complex opportunities involving integrations, enterprise architecture, identity and access management, and advanced automation.
• Develop proofs of concept that demonstrate how Smartsheet products and services can address customer use cases.
• Create solution and architecture diagrams that clearly communicate proposed technical designs and requirements.
• Advise customers and internal teams on what can be achieved by combining Smartsheet products with other technologies.
• Support technical portions of customer requests for proposals.
• Identify opportunities for new integrations and technical solutions that address customer needs or existing capability gaps.
• Translate enterprise customer challenges into structured feedback for Product and Engineering teams.
• Co-present technical topics at Smartsheet Summits and customer-facing events, including integrations, governance, security, and advanced automation.
• Create internal documentation, enablement resources, and practical technical guides that help scale knowledge throughout the Solutions Engineering organization.

Required Qualifications

• 60+ months of experience as a Solutions Engineer or in a relevant SaaS or enterprise software position.
• Basic understanding of cloud infrastructure technologies such as AWS, Google Cloud Platform, or Microsoft Azure.
• Ability to communicate technical concepts clearly to non-technical audiences and different customer personas.
• Understanding of service and user management from an IT perspective.
• Experience working with APIs and common authorization and identity protocols such as OAuth2, SAML/SSO, and OpenID.
• Understanding of event-driven workflows and automation concepts.
• Strong problem-solving abilities and the curiosity to investigate complex technical challenges.
• Proficiency with a programming language.
• Ability and willingness to travel periodically according to customer and business needs.

Preferred Qualifications

• Experience using Python or Node.js/JavaScript.
• Experience with CI/CD tools such as GitHub or GitLab.
• Familiarity with value-selling methodologies such as MEDDIC or SVS.
• Experience positioning or using AI capabilities during sales engagements.
• Bachelor’s degree.

Technical Areas of Focus

• Smartsheet APIs and Premium Applications.
• Third-party API integrations.
• OAuth2, SAML/SSO, and OpenID.
• Identity and access management.
• Enterprise architecture validation.
• Workflow automation and event-based processes.
• AWS, Google Cloud Platform, and Microsoft Azure.
• Python and Node.js/JavaScript.
• CI/CD workflows using tools such as GitHub and GitLab.
• Technical proofs of concept and solution architecture diagrams.

Compensation

The U.S. base salary range for this position is $117,500 – $142,500 USD per year. Actual base compensation is determined using factors including professional level, educational experience, skills, and candidate location.

The position is also eligible for a market-competitive incentive opportunity.

Benefits

• Employer-subsidized medical, vision, and dental coverage for full-time employees.
• 401(k) matching equal to 50% of employee contributions on the first 6% of eligible pay.
• Monthly stipend supporting work and productivity.
• Flexible Time Away Program and Sick Time Off.
• Company-sponsored life insurance and short-term and long-term disability coverage for U.S. employees.
• 12 paid holidays annually for U.S. employees.
• Up to 24 weeks of parental leave.
• Paid Volunteer Day.
• Professional development opportunities, including access to Udemy courses.
• Company-funded perks including counseling membership, local retail discounts, and a personal Smartsheet account.
• Role-specific teleworking options from registered locations within the United States.

Work Arrangement

This position is part of Smartsheet’s Worldwide Field Operations Solution Engineering team and is remote within the United States. Candidates located on the West Coast are preferred, with East Coast candidates also considered. Periodic travel is required according to customer and business needs.