Customer Success Manager

Job Overview

The Customer Success Manager will own and develop new and existing customer relationships while aligning Reveleer’s solutions with each client’s business goals. You will oversee day-to-day project activity, identify account risks, coordinate issue resolution, monitor adoption, and help customers realize value from the platform.

Reveleer provides technology supporting risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations operating in value-based care.

Key Responsibilities

• Build and maintain customer relationships as the primary point of contact from onboarding through renewal.
• Manage day-to-day customer projects, including planning, progress monitoring, meetings, and issue resolution.
• Identify potential customer risks early and coordinate solutions with relevant internal teams.
• Receive, document, prioritize, and triage customer-reported issues based on urgency and business impact.
• Coordinate with Product, Engineering, Data, and Analytics teams to route and track customer issues against internal priorities.
• Provide customers with clear updates regarding issue status, expected timelines, and available workarounds.
• Document recurring issues and customer requests to support knowledge development and process improvements.
• Analyze customer data for adoption patterns, potential risks, and opportunities for account growth.
• Translate customer data into actionable insights for clients and internal stakeholders.
• Conduct regular customer check-ins, business reviews, and renewal discussions.
• Guide customers on platform best practices and support measurable value realization.
• Escalate critical customer issues and advocate for client requirements internally.
• Provide customer insights that can influence product roadmap decisions and service delivery.
• Own and expand enterprise customer relationships while aligning Reveleer solutions with client business objectives.

Required Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 60+ months of experience in consulting, project management, or customer management involving a technology solution.
• Healthcare industry experience, preferably with a provider, payer, or intermediary organization.
• Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements.
• Demonstrated leadership capabilities and strong performance in previous positions.
• Ability to prioritize competing responsibilities and coordinate effectively across departments.
• Experience using project management and CRM platforms such as Jira, HubSpot, Gong, or similar tools.
• Ability to work autonomously while proactively requesting support when necessary.
• Strong written and verbal communication skills.
• Ability to present effectively to both internal and external stakeholders.
• Strong problem-solving skills with the ability to research issues and develop recommendations or decisions.

Preferred Qualifications

• Advanced degree.
• Healthcare experience within a provider, payer, or intermediary organization.

Core Areas of Focus

• Enterprise customer success.
• Healthcare technology.
• Risk Adjustment.
• Customer onboarding and renewals.
• Customer retention and expansion.
• Project management.
• Customer health and adoption analysis.
• Issue and escalation management.
• Cross-functional customer advocacy.
• Value-based care technology.

Compensation

The annual salary range for this position is $100,000–$110,000 USD. Actual compensation may vary based on factors including geographic market, relevant knowledge, skills, and professional experience.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• Generous paid time off plan.

Work Arrangement

This is a full-time remote position open to candidates located anywhere within the United States.

Employment Requirement

Reveleer uses E-Verify for all new hires.