Job ID: R-1087295
Application Deadline. January 3rd, 2026
Overview of the Opportunity
Verizon invites applicants for the Customer Sales and Service Representative role. The position supports customers across the United States and contributes to the strength of one of the most reliable networks in the country. The role blends sales, service, and technical support while encouraging growth and learning within a supportive team environment.
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About Verizon
Verizon continues to shape how people live, work, and communicate. The company values bold ideas, collaboration, and the freedom to explore new possibilities. It builds thriving communities and fosters trust by showing up consistently and with care. Verizon also leads advancements in cloud services, IoT, video entertainment, and security. The organization offers strong career development pathways and a culture that enables individuals to craft their futures through creativity and skill.
Role Summary
The representative manages customer interactions, resolves service issues, and promotes Verizon’s products. The role requires strong communication, situational awareness, and the ability to balance multiple tasks while maintaining a positive customer experience. It is a remote position with some in-person sessions for training or team activities.
Main Areas of Responsibility
Customer Engagement and Support
The representative answers incoming calls and assists customers with installation, disconnection, or service changes. The role requires clear listening, accurate problem identification, and reassurance to build loyalty.
Sales and Relationship Development
The role involves identifying customer needs and suggesting products that enhance their experience. Meeting monthly sales targets is essential. The representative nurtures relationships through consultative conversations that encourage long-term trust.
Issue Resolution and Billing Assistance
The representative reviews and resolves issues related to billing, service disputes, policy questions, or rate adjustments. The position also handles overdue bill negotiations.
Order Verification and Service Accuracy
Service orders must be reviewed for completeness. Updates and corrections are made to maintain smooth customer service operations.
Operational Flexibility
Schedules include evenings, weekends, holidays, and shifts that may change based on business needs. The representative works across multiple digital tools while managing live calls.
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Desired Candidate Profile
Verizon seeks someone who thrives in sales-driven environments and values meaningful customer connections. The ideal candidate understands customer needs, handles fast-paced situations with calm confidence, and communicates with empathy. Strong ownership of customer issues and a drive for high performance are critical.
Education and Preferred Skills
Preferred Qualifications
- Associate degree or at least 2 years of relevant experience.
- Call center experience in customer service.
- Background in collections or product sales.
- Ability to communicate with precision.
- Strong customer service capabilities.
Applicants must live within 75 miles of the designated reporting location and may be required to attend onsite meetings or team sessions.
Candidates are encouraged to apply even if they do not meet every preferred qualification.
Work Arrangement and Schedule
This is a remote role with occasional onsite trainings or meetings.
Weekly scheduled hours: 35.
Compensation and Benefits
Verizon offers a comprehensive benefits package. It includes health coverage, wellness benefits, paid time off, retirement plans, tuition assistance, and adoption support. Compensation may include overtime, shift differentials, holiday pay, or allowances, depending on assigned schedules.
The weekly wage range, based on a full-time schedule and the listed location, is $778.50 to $1,722.50. Actual compensation varies based on experience, skills, and location. Part-time pay is adjusted based on hours worked.
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Application Details
You can visit the Verizon careers page for more details on current and future openings.Â
Additional Details
Verizon follows equal employment opportunity standards. All qualified applicants receive consideration regardless of disability, veteran status, or other protected characteristics.