Organization: Telstra
Location: Geelong CBD, Leopold, Waurn Ponds, Colac
Employment Type: Permanent | Part Time (Casual and Full Time opportunities available)
Application Deadline: 24 December 2026, 11:59 pm
Job Requisition ID: JR-10117152
About Telstra
Telstra stands as one of Australia’s most recognised brands, with a legacy that traces back to the Postmaster General’s Office and a continued commitment to shaping a connected future. The organisation operates with a clear purpose: to build a connected world where everyone can thrive.
Across its national retail network and global operations, Telstra fosters a workplace culture built on inclusion, respect, and opportunity. Employees join not only a telecommunications leader but also a community that values diversity, innovation, and meaningful contribution.
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Role Overview
The Customer Service and Sales Consultant plays a central role in delivering an exceptional in-store experience. This position focuses on guiding customers through their telecommunications journey while ensuring they receive tailored solutions that enhance connectivity.
Through consultative selling and attentive service, the consultant identifies customer needs, recommends relevant products and services, and builds lasting relationships. Each interaction becomes an opportunity to strengthen customer confidence and satisfaction.
Core Responsibilities
Customer Experience Excellence
The consultant ensures every visitor receives attentive, personalised support. By listening carefully and asking the right questions, they uncover customer requirements and present solutions that simplify and improve their digital experience.
Sales Performance and Target Achievement
This role requires a proactive approach to meeting and exceeding sales targets and key performance indicators. Consultants apply product knowledge and persuasive communication skills to convert opportunities into successful outcomes.
Product Expertise and Continuous Learning
Telstra invests significantly in training to ensure consultants remain informed about the latest technology, devices, and service innovations. As a result, team members continuously expand their expertise and confidently guide customers through evolving telecommunications solutions.
Collaborative Store Operations
Working closely with colleagues, the consultant contributes to a positive and high-performing store environment. Collaboration supports efficient operations, consistent service standards, and shared success.
Inclusive Retail Environment
Consultants actively contribute to a respectful workplace that celebrates diversity. Telstra maintains a zero-tolerance policy on harassment and prioritises a safe and supportive environment for all employees and customers.
What Telstra Offers
Telstra recognises performance and dedication through meaningful rewards and development opportunities. Benefits include:
- 30 percent discount on Telstra services
- Exclusive discounts across more than 240 partner brands
- Flexible parental leave options
- Unlimited access to over 17,000 learning programs
- Monthly performance recognition and rewards
- Flexible working arrangements, subject to store operations
These initiatives reflect Telstra’s commitment to professional growth and well-being career development.
Ideal Candidate Profile
The role suits individuals who combine commercial awareness with a genuine passion for customer service. Successful candidates typically demonstrate:
- Strong interpersonal skills and the ability to build rapport quickly
- Confidence in presenting customised solutions
- Motivation to exceed sales goals
- Resilience in fast retail environments
- Experience in customer service roles
- A desire to learn and grow within a national organisation
Education and Experience
While formal education requirements are not specified, prior experience in retail, sales, or customer service environments is highly valued. Candidates with demonstrated sales performance and strong communication skills will be well-positioned for success.
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Recruitment Process
Applicants are encouraged to submit their application online through Telstra’s careers portal. After submission, shortlisted candidates will complete an assessment facilitated by HireVue. Communication regarding next steps will be sent via email.
Telstra supports equitable participation in recruitment. Candidates may share their pronouns and request reasonable adjustments at any time during the process. For accessibility support, applicants may contact:
disabilityandaccessibility@team.telstra.com
Career Pathways at Telstra
With operations spanning retail, technology, operations, and corporate functions, as well as global markets, Telstra offers diverse career pathways. Employees can broaden their expertise, explore new functions, and build long-term careers within the organisation.