Organization: Comcast
Location: Remote, United States
Req ID: R430789
Employment Type: Full Time
Department: Accounting
Hourly Base Pay: $15.00
Application Window: Open for 30 days from the posting date
About Comcast
Comcast is a Fortune 50 leader in media and technology, delivering innovative entertainment and connectivity experiences to millions of customers. By combining advanced technology with a strong service culture, the organization continues to redefine how people connect, communicate, and consume content. Through its commitment to innovation, collaboration, and excellence in customer experience, Comcast creates meaningful career opportunities across diverse disciplines and geographies.
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Role Overview
The Representative 1, Credit & Collections – Commercial, plays a critical role in managing commercial customer accounts with past due balances. This position focuses on resolving delinquent accounts through professional negotiation, effective communication, and strict adherence to federal and state collection regulations.
Working in a fully remote environment, the representative engages customers through inbound and outbound calls, facilitates payment arrangements, and supports account resolution efforts while safeguarding customer relationships. The role requires composure, ethical judgment, and the ability to operate within structured procedures in a high-transaction setting.
Candidates must be available to work Monday through Friday between 8:00 a.m. and 8:00 p.m. EST. Experience working remotely is preferred.
Key Areas of Responsibility
Account Review and Payment Resolution
The representative evaluates delinquent commercial accounts and proactively contacts customers to negotiate suitable payment arrangements. By applying sound judgment and collection practices, the role ensures timely recovery of outstanding balances while maintaining positive customer engagement.
Regulatory and Policy Compliance
All collection activities must align with national credit policies and federal, state, and local regulations. The representative follows established procedures and escalates matters when necessary to ensure accurate and compliant outcomes.
Billing Clarification and Account Education
Customers receive clear explanations regarding billing cycles, prorated charges, recurring fees, and one-time charges. The representative ensures customers fully understand their statements and payment obligations, thereby reducing disputes and confusion.
Payment Processing and Account Actions
The role includes securely processing payments, establishing payment arrangements in accordance with company policy, and initiating disconnect procedures for delinquent accounts when required.
Performance and Customer Experience
The representative consistently meets or exceeds performance metrics while delivering professional, empathetic service. By utilizing active listening and problem-solving techniques, the role supports Comcast’s customer experience initiatives, including Net Promoter System efforts and the Comcast Customer Guarantee.
Product Knowledge and Communication
As a subject-matter resource, the representative articulates the features and benefits of product offerings, including Cable TV, Internet, Phone, and SmartOffice solutions.
Team and Organizational Contribution
Employees in this role are expected to:
- Demonstrate accountability and uphold operating principles.
- Prioritize the customer experience across every interaction.
- Collaborate effectively and contribute to team performance.
- Support inclusion and ethical workplace conduct.
- Protect confidential customer and business information.
Ideal Candidate Profile
The ideal candidate demonstrates professionalism, resilience, and strong interpersonal capability. The position requires the ability to manage challenging conversations while maintaining accuracy and composure.
Education
- High School Diploma or GED required
Experience
- 0 to 2 years of relevant experience preferred
- Prior experience in customer service, collections, or call centers is advantageous.
- Experience working in a remote environment is preferred
Core Competencies
- Customer-focused mindset
- Persuasion and negotiation skills
- Accountability and adaptability
- Effective communication
- Critical thinking and problem solving
- Professional etiquette
- Strong organizational ability
- Self motivation
Compensation and Benefits
The hourly base pay for this role is $15.00.
Base pay represents one component of Comcast’s Total Rewards package. Eligible employees may participate in bonus programs, depending on role eligibility. In addition, Comcast provides comprehensive benefits designed to support employees physically, financially, and emotionally. Detailed information regarding compensation and benefits is available on the company’s careers page.
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Application Process
Interested candidates are encouraged to apply through Comcast’s official careers portal. The application window remains open for 30 days from the posting date, although it may close earlier or later depending on applicant volume.
Applicants should submit their materials through the designated online application link provided on the careers page.
Equal Employment Opportunity
Comcast is committed to fostering an inclusive workplace and provides equal employment opportunities to all qualified applicants. Hiring decisions are made in accordance with applicable federal, state, and local laws.
Employment consideration may include evaluation of criminal history in compliance with relevant fair chance ordinances and regulations.
Additional Information
This description outlines the general scope and level of responsibilities associated with the role. It does not constitute an exhaustive list of duties, qualifications, or expectations. Responsibilities may evolve based on business needs.