About Bunnings

Bunnings is the leading retailer of home improvement and lifestyle products across Australia and New Zealand. In addition to supporting everyday customers, the organisation partners with project builders, commercial tradespeople, and the broader housing industry through an extensive network of stores, trade centres, frame and truss sites, and online platforms.

With a clear purpose to inspire people to have a red hot go, Bunnings fosters a culture where team members are encouraged to grow, contribute, and build meaningful careers. The organisation values diversity, inclusion, and community connection, ensuring every team member feels respected and supported.

The Opportunity

The Customer Service Team Member plays a vital role as the face of Bunnings. Positioned at the front line of customer interaction, this role ensures that every visitor receives friendly, knowledgeable, and enthusiastic service.

Team members assist customers in turning their DIY ideas into reality by offering practical advice, locating the right products, and sharing helpful tips. Whether supporting customers on the shop floor or assisting at checkout, they help create a welcoming and positive in-store experience.

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Key Areas of Responsibilities

Deliver Outstanding Customer Experience

Team members provide attentive and approachable service across all areas of the store. They confidently engage with customers, answer queries, and offer guidance tailored to individual project needs.

Maintain Store Presentation and Stock

In addition to customer interaction, the role involves managing stock efficiently and ensuring workspaces remain clean, organised, and safe at all times.

Checkout and Register Support

Team members serve customers promptly and accurately at checkout registers, always maintaining a friendly and professional manner.

Contribute to a Positive Team Culture

The role requires collaboration within a supportive and inclusive team environment that values safety, integrity, and community impact.

What the Ideal Candidate Brings

Bunnings seeks individuals who are enthusiastic about helping others and eager to learn. Whether entering retail for the first time, pursuing a career change, or bringing previous experience, candidates who demonstrate energy and initiative are encouraged to apply.

Successful applicants will demonstrate:

A genuine passion for customer service
Confidence in approaching and interacting with customers
Willingness to learn about products and services
Flexibility to assist across different store departments
Commitment to safety, integrity, and teamwork
Availability to work flexible hours, including early mornings, late nights, and weekends

Applicants must be at least 15 years of age to be considered.

Rewards and Benefits

Team members enjoy a wide range of benefits designed to support their professional growth and personal well-being. These include:

Team discounts at Bunnings and other Wesfarmers brands such as Kmart, Target, and Officeworks
Complimentary standard OnePass membership
Access to more than 100 exclusive team member benefits across health, travel, shopping, and lifestyle
12 weeks of paid parental leave for all genders
Festive gifts, discounted meals at Bunnings Cafe, and opportunities to work in different store locations

Most importantly, Bunnings invests in career development, enabling team members to build their own career pathways within the organisation.

Application Process

Candidates who are ready to take on this opportunity are invited to apply online. The recruitment process includes:

Apply

Submission of an online application and completion of a 20-minute chat interview
A 15-minute online video interview for shortlisted applicants
An on-site meet and greet with store leaders

Applicants are encouraged to apply early via the official careers page, as Bunnings reserves the right to close advertisements before the stated deadline.

Background checks may be conducted as part of the hiring process. These may include police, employment, medical, and qualification checks.

For assistance or workplace adjustments during the recruitment process, candidates may contact the Talent Acquisition team at jobs@bunnings.com.au.

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Diversity and Inclusion

Bunnings embraces diversity across its workforce and welcomes applications from individuals of all ages, cultural backgrounds, abilities, gender identities, and sexual orientations. The organisation strongly encourages Aboriginal and Torres Strait Islander peoples to apply and contribute to shaping a workplace that values First Nations voices and perspectives.

By joining Bunnings, team members become part of a community driven by shared values, mutual respect, and a commitment to building something great together.