Organization: Fannie Mae
Location: Remote / Plano, TX / Chicago, IL
Employment Type: Full-time, Flexible Schedule
Job Requisition ID: JR2016
Salary Range: $96,000–$124,000 per year
About Fannie Mae
Fannie Mae plays a critical role in the U.S. housing market, fueling purpose-driven innovation that expands access to homeownership and affordable rental housing. The organization leverages the latest technology and AI to tackle complex housing challenges, creating opportunities for employees to grow their careers while making a tangible impact on communities nationwide.
Role Overview
The Selling Guide Contact Center Senior Associate serves as a subject matter expert within Fannie Mae’s contact center. This role primarily involves providing timely guidance on Selling Guide inquiries, mitigating risks, and supporting customers as they navigate Fannie Mae’s mortgage origination guidelines. The associate will also collaborate on policy development, monitor organizational risk, and provide guidance across teams to ensure compliance and effective risk management.
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Main Responsibilities
- Deliver prompt support for selling policy inquiries, primarily via phone.
- Identify and mitigate selling policy risks affecting customers, groups, or the organization.
- Coordinate risk mitigation activities across teams and business groups.
- Analyze selling policy risks and collaborate to develop actionable solutions.
- Implement strategies to prevent or reduce the impact of selling policy risks.
- Partner with stakeholders to strengthen policy compliance and operational effectiveness.
Required Experience
- Minimum of 2 years of relevant professional experience.
Preferred Qualifications:
- Bachelor’s degree or equivalent.
- Experience with data and gap analysis, governance, and compliance.
- Skills in policy creation, impact, and risk assessment, and problem-solving.
- Proficiency in Desktop Underwriter, Salesforce CRM, and Microsoft Excel.
- Strong verbal communication and collaboration skills.
Perfect Candidate Profile
The ideal candidate demonstrates a proactive approach to risk management, excels at problem-solving, and provides clear, timely guidance to customers and internal teams. They should thrive in a fast-paced environment while maintaining a strong focus on compliance and adherence to policies.
Education Requirements
- Bachelor’s degree required; equivalent experience may be considered.
Benefits and Additional Information
Fannie Mae provides a comprehensive benefits package that supports employees’ physical, mental, emotional, and financial well-being. This includes health, life, and voluntary lifestyle benefits, as well as participation in incentive programs.
Employees are expected to work on-site regularly at designated office locations, though remote arrangements are available for some roles. Proximity to office locations is preferred unless noted as fully remote.
Fannie Mae is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are provided for qualified individuals with disabilities.
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Application Process
Candidates interested in joining Fannie Mae should visit Fannie Mae Careers to apply. Applicants are encouraged to review job requirements and submit their applications promptly to be considered for this opportunity.
Why Work at Fannie Mae
Joining Fannie Mae means contributing to one of AAmerica’slargest housing solutions providers, using advanced technology and AI to drive meaningful impact. Employees benefit from an energizing work environment, career growth opportunities, and the chance to make a real difference in people’s lives.