Organization: First Abu Dhabi Bank (FAB)
Location: Abu Dhabi, United Arab Emirates
Schedule: Full-time
Application Deadline: 23 January 2026
Start Date: As per the recruitment process
Compensation: Competitive package with benefits
About First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world’s most secure financial institutions. FAB offers a wide range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. The bank is committed to innovation and excellence, providing top-tier financial solutions while supporting the ambitions of clients and stakeholders globally.
Working at FAB means joining a team of passionate professionals who thrive on collaboration and performance, with access to career development initiatives and structured growth paths, including programs for Emirati talent.
Also Read: Officer Data Entry Emiratized Role at First Abu Dhabi Bank
Role Overview
The Vice President of Client Service Engineering – AML & Financial Crime Operations reports directly to the Head of Client Service Engineering. This role is instrumental in driving end-to-end change across client service functions, focusing on process reengineering, automation, and operational efficiency. The VP will lead multiple client service initiatives, working closely with cross-functional stakeholders to deliver outcomes aligned with FAB’s strategic objectives.
Primary Duties and Responsibilities
Service Journey Optimization
- Redesign client service journeys to enhance client-centricity, efficiency, and risk management.
- Lead process optimization and automation initiatives across service functions.
Service Delivery & Performance Management
- Ensure delivery and scalability of redesigned service journeys.
- Coordinate cross-functional teams and monitor KPIs related to customer experience, scalability, and risk mitigation.
Stakeholder Engagement & Change Leadership
- Engage with business stakeholders to align service priorities and drive change.
- Promote a culture of agility, innovation, and continuous improvement.
- Utilize change management frameworks such as ADKAR or the Kotter model.
Continuous Improvement & Innovation
- Identify opportunities for ongoing process enhancement, including AI and automation solutions.
- Support the implementation of structured toolkits, best practices, playbooks, and frameworks for consistent service delivery.
Reporting & Communication
- Provide updates to senior management and executive committees on progress, risks, and key decisions.
- Prepare and present materials for GCOO, ExCo-X, and other governance forums.
Team and Stakeholder Management
- Lead a small team of 1–2 analysts while influencing larger cross-functional initiatives.
- Collaborate with stakeholders across Business Lines, Group Technology, Risk, Finance, Legal, Compliance, Audit, and GCOO.
- Focus on tangible results in client experience, scalability, and risk mitigation.
Candidate Background
Education & Qualifications
- Bachelor’s degree in Business Administration, Finance, Operations Management, or related field. MBA or advanced degree preferred.
- Professional certifications in project management (PMP, Prince2), process improvement (LEAN), change management, Agile, AI, or related fields are a plus.
Experience & Competencies
- 10–15 years in Financial Services or consulting, with substantial experience in business transformation, process optimization, and automation.
- Proven leadership in end-to-end client service engineering and transformation initiatives.
- Strong cross-functional collaboration and stakeholder management skills.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Strong communication skills to convey key concepts and gain organizational buy-in.
- Results-oriented with a hands-on approach to operational delivery.
- Knowledge of banking segments, products, regulatory compliance, and leveraging technology solutions for operations.
Also Read: Join First Abu Dhabi Bank (FAB) as a Customer Service Officer – Emiratized Role in Al Ain
Application Process
Interested candidates are invited to apply through FAB’s careers page. Applications should be submitted before 23 January 2026, 01:00 UAE time. Candidates will be contacted for further assessments and interviews as per FAB’s recruitment process.
Additional Information
Working at FAB provides opportunities for innovation, personal growth, and contribution to the future of banking. Employees benefit from a performance-driven culture, skill development programs, and the chance to collaborate in a global environment.
