Website Automattic
We are passionate about making the web a better place.
Automattic is hiring a Happiness Engineer to provide customer support and technical guidance across its WordPress and WooCommerce platforms. This role is ideal for professionals who enjoy helping users, solving technical problems, and improving customer experiences in a fully remote environment.
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About the Company
Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Jetpack, Pocket Casts, and other widely used web platforms. With a globally distributed workforce, Automattic focuses on building open-source tools that make publishing, commerce, and communication more accessible.
About the Role
As a Happiness Engineer, you will support customers through live chat and email while helping them solve technical issues related to WordPress and WooCommerce products. You will also contribute to improving customer experiences by identifying issues, suggesting improvements, and supporting new initiatives.
This role combines technical troubleshooting, customer success, and collaboration within a remote-first company culture.
Key Responsibilities
- Assist customers through email and live chat support
- Troubleshoot WordPress and WooCommerce issues
- Guide users through technical and publishing-related challenges
- Improve customer experiences by identifying recurring issues
- Collaborate with global teams using Slack and remote workflows
- Contribute ideas for process improvements and support efficiency
- Support onboarding and customer success initiatives
- Maintain high-quality communication with technical and non-technical users
Requirements / Skills
- Hands-on experience with WordPress and/or WooCommerce
- Previous experience in customer support, customer success, or technical support
- Strong written communication skills in English
- Ability to work independently in a remote environment
- Strong troubleshooting and problem-solving abilities
- Comfortable using AI tools and automation workflows
- Ability to manage multiple conversations and priorities effectively
- Interest in helping users achieve success online
Preferred Qualifications
- Experience supporting high-volume SaaS or web-based products
- Multilingual communication skills
- Experience creating workflows or productivity systems using AI tools
- Technical knowledge related to websites, hosting, or ecommerce
Work Environment / Benefits
- Fully remote work environment worldwide
- Flexible work schedules and open vacation policy
- Competitive salary ($40K–$68K USD equivalent)
- Opportunity for internal career growth and leadership development
- Collaborative global team culture
- Exposure to open-source and large-scale web technologies
- Long-term professional development opportunities
How to Apply
Apply directly through the official company page:
https://automattic.com/work-with-us/job/happiness-engineer-customer-support-success/
Note
Applications are handled directly on the employer’s website. We do not process applications on WorkinVirtual.