Organization: Emaar
Location: Fujairah, United Arab Emirates
Job Identification: 710781
Schedule: Full Time
Application Deadline: 02 March 2026
About the Organization
Emaar is driven by a clear DNA that shapes every interaction, decision, and service standard across its portfolio. The organization places customers at the center of everything it does and promotes ownership, agility, and a forward-thinking mindset. Its teams are empowered to move quickly, challenge conventions, and deliver exceptional products and experiences.
At Emaar, people are recognized as the core strength of the business. Talent, resilience, and adaptability are not only valued but actively cultivated to ensure continued excellence in a dynamic hospitality environment.
Also Read: Emaar Development Seeks Skilled Room Technicians
Role Summary
The Role in Front Office (AFR) is designed to deliver exceptional guest experiences within a highly empowered environment. The position represents the brand throughout the entire guest journey, ensuring a flawless stay from check-in to check-out.
The successful candidate ensures every guest becomes a loyal advocate for the rooms and other facilities by consistently delivering memorable, personalized service. Through strong leadership and operational oversight, the role supports service excellence and team performance across the Front Office function.
Key Areas of Responsibility
Front Office Operations Excellence
The role holder oversees all operational activities within the Front Office, ensuring alignment with established service standards and procedures. They analyze daily operations, allocate resources effectively, and ensure smooth workflow across shifts.
Regular shift briefings are conducted to maintain clear communication and operational efficiency. In addition, the role proactively prevents service issues and ensures effective service recovery when required.
Team Leadership and Development
Coaching and continuous learning are core responsibilities of this position. The individual provides structured training and delivers constructive feedback to team members, both during and outside operational hours.
By nurturing talent and encouraging accountability, the role strengthens team capability and ensures consistent service delivery.
Guest Experience and Service Recovery
The role maintains a strong mindset. Through proactive communication and collaboration with fellow ambassadors, the position ensures that guest interests remain the top priority.
Any potential concerns are addressed swiftly and professionally, thereby maintaining brand standards and guest satisfaction.
Performance and Communication
The role is measured against operational efficiency, service consistency, team engagement, and guest satisfaction outcomes. Clear communication, operational awareness, and strategic decision-making are essential for sustained success.
Candidate Background
The ideal candidate demonstrates a genuine service personality supported by strong emotional intelligence. They thrive in fast-paced hospitality environments and lead with confidence and empathy.
They consistently put customers first, drive measurable results, and remain resilient and adaptable in changing situations. A strong commitment to learning and continuous improvement is essential.
Academic and Professional Requirements
- Minimum eight years of experience within the hospitality industry
- At least five years in a supervisory role, preferably within a five-star hospitality environment
- A college degree in Hotel Management or a related field is preferred
Core Competencies
- Customer Focus
- Drive for Results
- Learning Orientation
- Resilience
- Adaptability
Work Culture and Values
Emaar promotes a culture centered on customer focus, ownership, speed, talent, and adaptability.
Customers remain the highest priority, and delivering on promises is fundamental. Teams operate with an ownership mindset where no detail is too small and no ambition is too great. The organization values agility, ensuring that services evolve in line with industry demands and guest expectations.
Employees are encouraged to challenge conventional thinking, embrace innovation, and contribute actively to shaping the future of hospitality.
Also Read: Secure a Rewarding F&B Restaurant Role in the UAE with Strong Perks and Growth
Application Process
Interested candidates are encouraged to apply before 02 March 2026 through the official Emaar careers portal. Applicants should ensure that their profiles clearly reflect their experience in Front Office leadership within luxury hospitality environments.
Only shortlisted candidates will be contacted for further assessment.
Additional Information
This is a full-time position based in Fujairah, United Arab Emirates. The role offers the opportunity to work within a globally recognized organization known for operational excellence and service standards.