Manager, Solutions Engineering

Job Overview

As Manager of Solutions Engineering, you will be responsible for building a collaborative, technically credible, and customer-focused team. You will help establish strong pre-sales processes while ensuring prospective customers receive clear guidance throughout product evaluations and pilot programs.

The position requires a strong understanding of enterprise SaaS, data warehouses, ETL and ELT processes, APIs, and customer-facing technical sales. You will work closely with sales, product, and engineering teams to solve customer challenges, improve technical evaluation processes, and support new revenue growth.

Key Responsibilities

• Lead, mentor, and expand a team of Solutions Engineers.
• Create a collaborative, high-performing, and customer-focused team environment.
• Partner with Account Executives throughout the pre-sales and customer evaluation process.
• Support the delivery of customized product demonstrations based on customer requirements.
• Guide customer proofs of concept and technical validation projects.
• Ensure customers receive a strong experience during pilot, evaluation, and closing stages.
• Develop deep expertise in Hightouch products, Data Activation, customer data platforms, and cloud data technologies.
• Engage directly with customers to understand technical needs, business goals, and data challenges.
• Design technical solutions that make effective use of the Hightouch platform.
• Develop and maintain demonstration environments, technical playbooks, and proof-of-concept resources.
• Improve the consistency, quality, and efficiency of technical sales processes.
• Work with sales and product teams to identify customer-specific feature requests.
• Advocate for product improvements based on customer feedback and technical requirements.
• Lead initiatives that improve the scalability and effectiveness of the Solutions Engineering organization.

Required Qualifications

• Strong technical background with experience working directly with customers in a pre-sales or post-sales role.
• Experience helping customers achieve technical and business objectives.
• Demonstrated ability to lead, manage, mentor, and develop technical professionals.
• Experience within enterprise SaaS, cloud data platforms, data technology, or a related industry.
• Experience engaging directly with enterprise customers in a technical capacity.
• Ability to troubleshoot complex technical issues independently.
• Strong presentation and communication skills.
• Ability to communicate credibly with executive stakeholders, technical leaders, and software engineers.
• Experience collaborating across sales, product, engineering, and customer-facing teams.
• Strong customer empathy and intellectual curiosity.
• Ability to work effectively in a fast-moving and changing environment.

Technical Experience

• Experience developing with SQL, Python, or JavaScript.
• Experience working with APIs and data integrations.
• Understanding of data warehousing and cloud data platforms.
• Familiarity with platforms such as Snowflake, BigQuery, and Databricks.
• Knowledge of ETL and ELT processes.
• Experience supporting customer data platforms or data activation products.
• Ability to design technical solutions for enterprise customer environments.

Preferred Qualifications

• Experience working at a startup or high-growth SaaS company.
• Previous experience as a technical go-to-market professional for a data-focused product.
• Experience scaling a Solutions Engineering or similar customer-facing technical team.
• Background supporting enterprise customers across financial services, retail, SaaS, or related industries.

Core Focus Areas

• Solutions engineering leadership.
• Technical pre-sales.
• Enterprise SaaS.
• Data activation.
• Customer data platforms.
• Proofs of concept.
• Technical demonstrations.
• Cloud data warehouses.
• API integrations.
• Customer solution architecture.

Work Arrangement

• Remote position.
• Hightouch is headquartered in San Francisco, California.
• The role includes regular collaboration with distributed sales, product, engineering, and customer-facing teams.
• Daily customer engagement is an important part of the position.

Compensation and Equity

The annual base salary range for this position is $175,000 to $196,000.

The expected annual on-target earnings range is $250,000 to $280,000.

The role also includes meaningful equity compensation through incentive stock options. Hightouch offers early exercise and a ten-year post-termination exercise period for eligible options.

About Hightouch

Hightouch develops an agentic marketing platform supported by a composable customer data platform. Its technology brings together customer data, brand context, performance information, campaign orchestration, and execution tools within one system.

The platform helps marketing and go-to-market teams use data and artificial intelligence to identify audiences, develop campaigns, coordinate outreach, and improve customer engagement.