Customer Engagement Advisor

Job Overview

In this role, you will manage customer relationships throughout an assigned territory, promote participation in commercial energy programs, coordinate with internal technical teams, and ensure projects move efficiently from engagement through completion. You will also verify installations, maintain accurate program documentation, and identify opportunities to improve customer outcomes and program performance.

This opportunity is well suited for professionals with experience in account management, technical sales, utility programs, customer engagement, or related commercial industries.

Key Responsibilities

• Develop and maintain strong relationships with commercial customers, contractors, and program stakeholders.
• Manage existing customer accounts while identifying opportunities to expand program participation.
• Represent the program locally by educating customers about available energy efficiency solutions.
• Prepare proposals that align customer objectives with program requirements.
• Document customer interactions, project activities, and program updates according to company standards.
• Verify completed product installations and ensure required documentation is accurate and complete.
• Partner with engineering and program teams to stay current on technical requirements and program updates.
• Troubleshoot customer issues and recommend practical solutions.
• Identify opportunities for continuous improvement based on customer feedback and program performance.
• Travel throughout the assigned territory to support customers and ongoing projects.

Required Qualifications

• Between 48 and 72 months of relevant experience in account management, customer engagement, energy efficiency, utility programs, technical sales, or a related field.
• Strong relationship management and customer service skills.
• Excellent verbal communication, presentation, and interpersonal abilities.
• Ability to manage complex customer accounts and develop practical solutions.
• Experience documenting customer interactions and project activities.
• Technical aptitude with the ability to understand and explain program requirements.
• Strong organizational skills and the ability to work independently.
• Self-motivated with effective time management skills.
• Ability to travel within an assigned territory.
• Valid driver’s license with the ability to maintain a satisfactory driving record.
• Ability to successfully complete required pre-employment screening where applicable.

Education

• Bachelor’s degree preferred.
• Commercial energy industry experience is considered a strong advantage but is not required.

Core Skills

• Account management.
• Customer engagement.
• Commercial energy programs.
• Technical sales.
• Relationship management.
• Project coordination.
• Proposal preparation.
• Program compliance.
• Problem solving.
• Field operations.

Work Arrangement

• Full-time remote position based in Virginia.
• Candidates should be located near Washington, DC, Richmond, or Virginia Beach.
• Regular travel throughout the assigned service territory is required.
• The role includes field visits to commercial customer locations.

Compensation and Benefits

The annual salary range for this position is $55,700 to $83,500, with compensation determined by experience, skills, qualifications, and internal salary guidelines.

Eligible employees receive a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Company-paid healthcare concierge service.
• 401(k) plan with company matching.
• Paid vacation, sick leave, personal leave, and parental leave.
• Paid volunteer time.
• Employee recognition program.
• Employee assistance program.
• On-demand professional development and training courses.