Organization: Chipotle Mexican Grill
Location: 1 Seth F. Tobey Rd, Wareham, Massachusetts 02571
Schedule: Full Time
Job Category: Restaurant Management
Job Number: JR-2024-00010210
About Chipotle Mexican Grill
Chipotle Mexican Grill, Inc. (NYSE: CMG) is driven by a mission to cultivate a better world through responsibly sourced ingredients and classically prepared food. The company serves real food made without artificial colors, flavors, or preservatives and continues to redefine expectations in the fast-casual restaurant industry.
Operating restaurants across the United States, Canada, the United Kingdom, France, and Germany, Chipotle owns and manages all of its locations in North America and Europe. As a result, it maintains consistent standards in food quality, guest experience, and operational excellence. With a strong commitment to sustainability, digital innovation, and inclusive hiring practices, Chipotle continues to shape the future of accessible, high-quality dining.
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Role Overview
The Service Leader ensures that guests receive safe, high-quality food in a welcoming environment. This position plays a critical role in upholding service standards while supporting and guiding the restaurant crew.
The individual in this role remains actively engaged on the restaurant floor during scheduled shifts, unless on break. When operations are steady, the Service Leader proactively identifies areas that require attention and supports team members in maintaining efficiency and service excellence.
Core Responsibilities
Food Quality and Safety Oversight
The Service Leader ensures that food is prepared and served in accordance with company standards. Responsibilities include addressing food quality concerns and reinforcing strict food safety practices. This includes monitoring handwashing compliance, glove changes, time and temperature controls, secondary shelf life standards, and adherence to daily food safety checklists.
By consistently applying these standards, the Service Leader protects both guests and the brand’s reputation.
Guest Experience Management
Maintaining a positive dining experience remains a central priority. The Service Leader helps resolve customer concerns promptly and professionally, ensuring that each interaction reflects Chipotle’s commitment to hospitality and integrity.
Team Leadership and Development
The role involves supporting shift operations, including monitoring crew breaks, coordinating shift transitions, facilitating shift meetings, and overseeing line schedules.
In addition, the Service Leader develops crew members, contributes to performance evaluations, and mentors high-potential employees to prepare them for future leadership roles.
Operational and Administrative Support
The Service Leader assists with essential administrative tasks, including banking procedures, cash handling responsibilities, and maintaining office documentation. Furthermore, the role ensures that office equipment remains functional and that necessary supplies are ordered and stocked appropriately.
Through diligent oversight, the Service Leader contributes to smooth daily operations and financial accuracy.
Ideal Candidate Profile
The ideal candidate demonstrates a strong understanding of Chipotle’s Food With Integrity philosophy and can clearly communicate its principles. In addition, the candidate brings practical knowledge of cash-handling procedures and food-safety regulations.
A successful applicant will also possess:
- A high school diploma
- Prior restaurant experience
- Familiarity with office documentation and operational paperwork
- The ability to read, write, speak, and understand the primary language of the work location
- Awareness of health department standards and compliance practices
Compensation and Benefits
Chipotle offers competitive base pay ranging from $19.05 to $21.19 per hour, plus eligibility for digital tips. Actual compensation may vary based on experience, skills, and education.
Employees also receive a comprehensive benefits package, which includes:
- Tuition assistance, with 100 percent coverage for select degree programs or up to $5,250 annually
- Free meals during shifts
- Medical, dental, and vision insurance
- Paid time off
- Holiday closures
- Opportunities for career growth, as a significant percentage of managers began their careers as crew members
Equal Opportunity Commitment
Chipotle Mexican Grill is an equal opportunity employer that values diversity at every level of the organization. The company fosters a culture that promotes equity, inclusion, and professional growth. Qualified applicants are encouraged to apply regardless of personal characteristics protected by law.
Individuals who require reasonable accommodation under the Americans with Disabilities Act or applicable state and local regulations may request assistance during the application or interview process.
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Application Process
Interested candidates are encouraged to apply through Chipotle’s official careers page.
Applicants should submit their applications online and ensure that all required information is complete and accurate.