Website PerformYard
One Platform to Align, Engage and Develop Your People
🌟 About This Opportunity
PerformYard is hiring a Customer Success Manager to help clients successfully adopt and maximize the value of its employee performance management platform.
This fully remote opportunity is ideal for professionals with experience in customer success, SaaS onboarding, account management, and client relationship building who enjoy helping organizations improve employee performance and workplace productivity.
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🏢 About PerformYard
PerformYard is a SaaS company focused on simplifying employee performance management for organizations of all sizes.
Its platform helps businesses improve employee engagement, feedback processes, performance reviews, and organizational development through easy-to-use performance management tools. The company continues to grow rapidly while maintaining a customer-focused and remote-first work culture.
💼 About the Role
As a Customer Success Manager, you will work directly with customers throughout onboarding, training, adoption, and long-term platform usage.
You will build trusted relationships with clients, support implementation projects, provide consultative guidance, and help organizations achieve success using PerformYard’s software platform.
This role is ideal for professionals who enjoy customer interaction, problem-solving, training, and supporting SaaS adoption in fast-paced environments.
🔧 Key Responsibilities
- Build strong long-term relationships with customers
- Support onboarding and product implementation processes
- Conduct customer training sessions and virtual support meetings
- Respond to customer inquiries through phone and email
- Help improve customer adoption and platform engagement
- Collaborate with product and leadership teams on customer feedback
- Manage multiple client requests and priorities efficiently
- Utilize CRM and customer success tools to support account management
- Advocate for customer needs and process improvements
✅ Requirements & Skills
Required Qualifications
- Bachelor’s degree
- 2+ years of experience in Customer Success, Account Management, or SaaS support roles
- Strong communication and relationship-building skills
- Experience supporting software or SaaS customers
- Ability to multitask and problem-solve in fast-moving environments
- Customer-focused mindset with strong empathy and professionalism
- Familiarity with CRM or customer support tools
- Self-motivated and proactive attitude
- Ability to work independently in remote settings
Nice to Have
- Previous experience in SaaS onboarding or implementation
- Experience with Salesforce or customer success platforms
- Startup or high-growth company experience
- Strong interest in professional growth and continuous learning
🌍 Work Environment & Benefits
✨ 100% remote work environment
✨ Medical, dental, and vision insurance
✨ HSA and disability coverage
✨ 401(k) plan
✨ Generous paid time off and holidays
✨ Collaborative startup culture
✨ Career development and learning opportunities
✨ Fast-growing SaaS company environment
🔍 Career Insight & Industry Trends
Customer Success Managers with SaaS experience continue to be in high demand as software companies prioritize customer retention, onboarding quality, and long-term account growth.
Organizations increasingly seek professionals who can combine relationship management, product education, account support, and consultative problem-solving to improve customer experiences and drive recurring revenue growth.
🎯 Relevant Career Searches
This opportunity may be ideal for candidates searching for:
- Remote Customer Success Manager Jobs
- SaaS Customer Success Careers
- Remote Account Management Jobs
- Client Onboarding Specialist Roles
- Customer Experience Careers
- Remote SaaS Support Jobs
- Customer Retention Specialist Careers
- Remote Client Success Opportunities
📩 How to Apply
Official Application Link:
https://apply.workable.com/performyard/j/B2AF7C9B3E/
📌 Important Note
Applications are processed directly through the employer’s official website.
WorkinVirtual does not manage or process applications on behalf of employers.