Location: London, United Kingdom
Job Type: Full-time, Regular
Start Date: February 2, 2026
About Gucci
Founded in Florence in 1921, Gucci has grown into one of the world’s leading luxury brands. Celebrating creativity, Italian craftsmanship, and innovation, the House continues to redefine luxury globally. As part of the Kering Group, Gucci fosters a diverse and inclusive workplace, welcoming applicants of all backgrounds. Learn more at www.gucci.com.
Role Overview
The Client Engagement Coordinator, reporting to the Northern Europe Client Engagement Manager, will implement EMEA-driven Clienteling and CRM strategies within the UK market. The role ensures a seamless, personalized customer experience by collaborating closely with retail teams and supporting stores in executing engagement initiatives aligned with regional standards.
Core Responsibilities & Duties
Local CRM & Client Engagement Execution
- Translate EMEA Client Engagement and CRM strategies into actionable local plans.
- Support campaign calendars, customer segmentation, and targeted outreach based on regional directives.
- Collaborate with hub and regional teams to define client selection for in-store events and activations.
Event Coordination & Support
- Manage invitations, follow-ups, and post-event performance tracking.
- Provide end-to-end support for local activations, gifting, and event organization.
- Attend specific events to ensure flawless execution aligned with local needs.
Performance Monitoring & Reporting
- Track key KPIs, including client reactivation, recruitment, retention, campaign conversion, and outreach performance.
- Monitor adoption of clienteling practices and drive continuous improvements.
- Ensure all clienteling activities are meaningful, relevant, and documented.
- Participate in regional meetings, share insights, and ensure local alignment with broader strategies.
Required Candidate Profile
Education & Experience
- Proven experience in CRM, clienteling, customer experience, or retail operations, preferably in luxury retail.
- Strong analytical skills with the ability to interpret customer data and KPIs effectively.
Skills & Competencies
- Excellent communication and interpersonal skills with a collaborative mindset.
- Close attention to detail and exceptional organizational abilities.
- Proficiency in CRM systems and Microsoft Office tools.
- Fluent in English; additional languages are an advantage.
Application Information
Interested candidates are encouraged to submit applications in line with Gucci’s recruitment process.
Gucci is an Equal Opportunity Employer and values diversity in the workplace.
