Organization: The Hartford
Work Locations: Lake Mary, Florida, Scottsdale, Arizona, Hartford, Connecticut, San Antonio, Texas, Naperville, Illinois
Employment Type: Full-time
Work Arrangement: Hybrid or Remote, based on location
Compensation Range: Annual base pay ranges from 85,600 USD to 128,400 USD
About the Organization
The Hartford is a long-standing insurance organization with more than 200 years of service. It focuses on doing right by customers, employees, and communities. The company’s culture is built on integrity, inclusion, innovation, and continuous improvement. Employees are encouraged to grow professionally while contributing to meaningful change across industries and communities.
Role Overview
The WC Team Leader Claims role is responsible for leading and managing workers’ compensation claim operations. This position oversees claim investigations, compensability decisions, settlements, and reserve accuracy while ensuring full compliance with internal policies and external regulations. The individual in this role guides teams toward strong performance through coaching, training, and leadership, while aligning daily work with broader business goals and strategies.
Primary Areas of Responsibility
Claims Leadership and Team Management
The WC Team Leader manages claim professionals and their assigned inventories. They ensure proper claim assignment based on complexity and staff capability. Through consistent leadership, they foster accountability, performance excellence, and professional growth across the team.
Financial Oversight and Reserve Accuracy
This role monitors reserve accuracy and claim cost trends using financial reporting tools. The leader ensures timely and accurate assessment of indemnity and expense exposure while managing allocated loss costs within budget guidelines.
Claims Investigation and Compliance
The position oversees the full lifecycle of claims, including investigation, disposition, and settlement. All activities must align with corporate claim standards and statutory, regulatory, and ethical requirements across applicable jurisdictions.
Training, Coaching, and Staff Development
A key focus of the role is developing talent. The WC Team Leader provides structured training, ongoing coaching, and performance feedback. They also prepare high-potential employees for future leadership and succession opportunities.
Business Strategy and Change Management
The leader clearly communicates business vision, strategic priorities, and performance expectations. They guide teams through organizational change by explaining business drivers and helping staff adapt effectively.
Customer and Stakeholder Engagement
This role emphasizes strong internal and external relationships. The leader ensures customers are treated with respect and clarity, explains complex coverage decisions, and negotiates effectively when challenges arise.
Diversity, Inclusion, and Ethical Leadership
The WC Team Leader actively supports diversity and inclusion initiatives. They promote a respectful team environment where individual differences are valued and upheld. Professionalism, integrity, and ethical decision-making are demonstrated consistently.
Candidate Requirements
The ideal candidate demonstrates strong leadership presence, sound judgment, and the ability to balance operational demands with people development. They bring a deep understanding of workers’ compensation claims and can confidently guide teams through complex decisions.
Education and Experience Requirements
- A bachelor’s degree is preferred.
- At least two years of workers’ compensation claim experience is strongly preferred.
- Experience leading teams across varying levels of expertise and tenure is expected.
Preferred Skills and Qualifications
- Strong leadership skills with a focus on coaching and development.
- Clear and confident communication skills in both written and verbal formats.
- Ability to analyze financial and operational reports for decision-making.
- Knowledge of medical terminology is highly preferred.
- Strong critical thinking and problem-solving abilities.
- Excellent time management and follow-through on customer needs.
- In-depth understanding of reserve accuracy related to bodily injury and property damage claims.
- Ability to partner effectively with internal and external stakeholders.
Work Arrangement Details
Candidates located near the Hartford, San Antonio, Lake Mary, Scottsdale, or Naperville offices are expected to work on-site three days per week from Tuesday through Thursday. Candidates outside these areas may work remotely, with occasional office visits as needed.
Application Details
You may apply by applying through Hartford’s official careers platform.
Compensation and Benefits
The listed salary range reflects market analysis for similar roles. Actual compensation may vary based on experience, performance, and demonstrated competencies. In addition to base pay, employees may be eligible for bonuses, long-term incentives, and recognition programs as part of The Hartford’s total rewards package.
Equal Opportunity Statement
The Hartford is an equal opportunity employer. Employment decisions are made without regard to sex, race, color, veteran status, disability, sexual orientation, gender identity or expression, religion, or age.
