Organization Overview
The Hartford Insurance is a well-established insurance provider founded in 1810. It has served individuals and families for more than two centuries and has been the exclusive provider of home and auto insurance for AARP members since 1984. The organization operates with a strong ethical foundation and consistently places customers at the center of every decision. Moreover, it promotes a collaborative, transparent, and growth-driven work culture where employees are encouraged to achieve their professional goals while helping others do the same.
Role Summary
The Hartford is seeking a bilingual Inbound Sales Center Insurance Agent to support its Personal Lines division. This role is designed for professionals who are fluent in Spanish and English and are confident in selling insurance solutions over inbound calls. The agent plays a critical role in assessing customer needs, evaluating risk, and delivering tailored auto and home insurance solutions while meeting performance-driven sales metrics.
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Key Responsibility Areas
Insurance Sales and Customer Engagement
The agent provides comprehensive personal insurance solutions while confidently guiding customers through the buying process. In addition, the role requires proactive objection handling and clear closing conversations.
Risk Evaluation and Product Guidance
The position involves evaluating customer risk profiles and recommending appropriate coverage options that align with both customer needs and company standards.
Bilingual Sales Support
Once training is completed and bilingual certification is achieved, the agent supports Spanish-speaking customers exclusively while maintaining high service quality and compliance.
Operational Excellence
The role requires adaptability in a fast-paced inbound environment, handling an average of 30-40 calls per day while maintaining accuracy, professionalism, and compliance.
Work Location and Schedule
This is a full-time position with remote and hybrid flexibility depending on proximity to office locations.
Candidates located near Hartford, Connecticut, or San Antonio, Texas, are expected to work in the office three days per week, Tuesday through Thursday. Those residing outside these areas will work remotely, with occasional in-office visits as needed.
Training Schedule
Unlicensed Candidates
Start Date: March 23, 2026
Duration: Approximately 16 weeks
Training Hours: Monday to Friday, 9:30 AM to 6:00 PM Eastern
Licensed Candidates
Start Date: April 6, 2026
Duration: Approximately 14 weeks
Training Hours: Monday to Friday, 9:30 AM to 6:00 PM Eastern
Please note that time off during training is not accommodated.
Post Training Schedule
After training, agents follow a fixed schedule of Monday to Friday, 11:30 AM to 8:00 PM local time, with alternating Saturdays. Wednesdays are off during weeks that include Saturday shifts.
Once bilingual certification is completed, the schedule transitions to Monday to Friday, 11:30 AM to 8:00 PM Eastern with no weekend shifts. To ensure consistency, schedules remain fixed for at least the first year of employment.
Licensing and Certification
Candidates must obtain a Personal Lines Insurance License within the designated training timeframe. Paid pre-licensing training is available for unlicensed candidates in select states. However, applicants residing in Alabama, Georgia, Illinois, Mississippi, North Carolina, or South Carolina must obtain their resident license before consideration.
Compensation and Incentives
The hourly rate for this role is $23. In addition, a 10 percent bilingual differential applies after successful certification.
The Hartford operates a performance-driven sales model that offers multiple earning opportunities. Agents can earn monthly, quarterly, and annual incentives, with average monthly incentive earnings exceeding $500 and top performers earning more than $2,000 per month.
The annualized base pay range for this position is $42,800 to $64,200. Total compensation may also include bonuses, recognition awards, and other performance-based incentive programs.
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Preferred Candidate Profile
Required Qualifications
Candidates must be fluent in Spanish and English and have at least two years of recent sales experience. Comfort with negotiation, objection handling, and inbound sales conversations is essential. Additionally, applicants must maintain all required state licenses and comply with all applicable standards.
Preferred Experience
Sales experience in insurance, retail, or banking is strongly preferred. Prior experience in an inbound call center is considered a plus.
Work Environment Requirements
This is a customer relations role that requires a peaceful workspace. Candidates must have high-speed broadband internet with download speeds of at least 100 MB and upload speeds of at least 10 MB. The internet connection must be hard-wired to company-issued equipment.
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Application Process
Interested candidates should apply through The Hartford careers page. The application process may include assessments, licensing eligibility review, and bilingual certification following training. Applicants are encouraged to apply promptly, as this role was posted recently and remains in high demand.
Equal Opportunity Statement
The Hartford is an Equal Opportunity Employer and considers all qualified applicants without regard to sex, race, color, veteran status, disability, sexual orientation, gender identity or expression, religion, or age.