Refund Policy
This page explains how WorkinVirtual reviews refund and billing-error requests. It does not promise a refund: the outcome depends on the purchase, payment evidence, service activation, package terms and applicable consumer rights.
Before service starts
If a package or job service has not been activated, request cancellation promptly with the order reference. WorkinVirtual will verify payment and activation state before deciding the request.
After service starts
Once a listing, feature period, subscription or promotional service has started, the delivered portion may limit a refund. Technical non-delivery, duplicate payment or billing error can still be reviewed.
Subscriptions
Cancellation is intended to stop eligible future renewal. It does not automatically reverse earlier charges. Keep the cancellation confirmation and submit any disputed renewal for review.
Send a complete, safe record
- 1
Gather the purchase record
Use the purchasing account email and collect the package name, order or transaction reference, purchase date, amount and currency.
- 2
Describe delivery status
State whether any job was published, feature period started, candidates were accessed or another entitlement was used.
- 3
Explain the requested outcome
Describe the duplicate, technical failure, unauthorized use, cancellation issue or other reason. Include a redacted screenshot when it helps.
- 4
Wait for the evidence review
Support checks payment and entitlement records. If approved, the payment provider and issuing bank control the final posting time.