Solve the issue. Keep the right evidence. Reach the right queue.
Start with the guide for your role. If the steps do not solve the problem, send one structured request to the WorkinVirtual Support queue so the team receives the account, page and issue context it needs.
I am a candidate
Account access, Remote Work Passport, resume upload, job applications, privacy choices and suspicious jobs.
I am an employer
Company verification, packages, job publication, edits, candidate search, applications and hiring workflow.
I have a billing question
Checkout, package activation, duplicate charges, cancellation, refund requests and payment safety.
I need urgent trust help
Report a suspected job scam, exposed personal data, accessibility barrier or material editorial error.
Run these four checks
- Sign in with the email used for the account or purchase.
- Copy the exact page or job URL where the issue appears.
- Capture the visible error without exposing passwords or full card details.
- Choose the correct request type so the ticket reaches the right queue.
Support questions
What should never be included in a ticket?
Never send a password, one-time login code, full payment-card number, card security code, cryptocurrency seed phrase, or unnecessary identity document. WorkinVirtual can investigate with your account email, page URL, transaction reference and a redacted screenshot.
Where do critical issues go?
Privacy, safety, payment and account-access reports are stored as tickets in the WIV Support system. Choose the matching request type and describe the impact clearly.
Can the AI assistant close my case?
The assistant can explain documented steps and collect context. Critical, privacy, billing, security and unresolved cases should be escalated to a human-managed support ticket.