Position Title: Service Representative
Organization: Verizon
Location: Fall River, Massachusetts (Remote, occasional in-person trainings/meetings)
Schedule: Full-time
Duration: Ongoing
Start Date: As soon as possible
Deadline to Apply: December 4th, 2025
Language Requirement: English
Compensation: $640.00 – $1,769.50 per week (based on full-time schedule, skills, and experience)
Who They Are
Verizon is a global leader in telecommunications and technology, connecting people, businesses, and communities through innovative solutions. Their mission is to empower people to live, work, and play in new ways, while fostering creativity, growth, and impact. Verizon’s V Team is a collaborative community committed to learning, leadership, and trust, supporting both customers and society through innovation and service excellence.
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The Opportunity
The Service Representative role is designed for individuals passionate about customer service and technology. As part of Verizon’s customer sales and service team, this position directly contributes to maintaining high customer satisfaction, driving sales, and supporting the broader goal of providing America’s fastest and most reliable network.
Where the Focus Lies
- Digital Inclusion & Innovation
- Operational Support & Team Empowerment
- Strategy Execution & Delivery
- Partnership Building & Outreach
- Design Thinking & Product Management
- Process Optimization & Systems Development
- Organizational Growth & Adaptation
Day-to-Day Impact
A Service Representative ensures customers receive an outstanding experience by answering inquiries, resolving disputes, and providing guidance on Verizon products and services. This includes handling incoming calls, assisting with service changes, troubleshooting issues, and negotiating payment arrangements for overdue bills. Success in this role hinges on striking a balance between customer satisfaction and achieving monthly sales targets, while efficiently managing multiple systems and workflows.
Skills That Stand Out
Excellent communication and empathy, consultative sales abilities, problem-solving, adaptability, multitasking, and proficiency in digital tools and systems. Strong negotiation and conflict resolution skills are highly valued.
Academic & Professional Background
A related Associate Degree or equivalent experience (2+ years) is preferred. Prior customer service call center experience, collections experience, and demonstrated success in sales are considered strong assets.
Joining the Team
Applicants should submit their resume and complete the required assessments, including SACS HTML Results. Remote work is supported, but attendance may be required for occasional in-person team meetings. Candidates must reside within 75 miles of Fall River, Massachusetts.
More to Know
Verizon offers flexible work options, comprehensive health and wellness benefits, paid time off, 401(k) savings plans, adoption and tuition assistance, and premium pay opportunities, including overtime, shift differentials, and holiday pay. Compensation varies by location, experience, and confirmed skills.
Reach Out
For questions regarding the application process, candidates can contact Verizon’s recruitment team via the careers portal.