Developer Relations & Technical Customer Success Manager

Job Overview

As the bridge between enterprise customers, developer communities, and internal engineering teams, you will support product adoption, guide technical implementations, gather customer feedback, and help shape future platform improvements. This role blends software development knowledge, developer advocacy, customer success, and technical communication.

This opportunity is ideal for someone who enjoys coding, solving technical challenges, speaking at conferences, creating educational content, and building long-term relationships with developers and enterprise customers.

Key Responsibilities

• Provide technical onboarding and implementation guidance for strategic enterprise customers.
• Advise customers on application architecture, platform adoption, and technical best practices.
• Monitor customer adoption and recommend advanced platform capabilities that support long-term success.
• Represent MapTiler at developer conferences, community events, and technical presentations.
• Create technical tutorials, video demonstrations, documentation, and educational content.
• Engage with developers across GitHub, Discord, Reddit, Stack Overflow, and other technical communities.
• Collect technical feedback from customers and developers to help guide future product development.
• Work closely with Product and Platform teams to communicate customer requirements and technical insights.
• Monitor customer health indicators and proactively support customer retention.
• Build trusted technical relationships with enterprise and government customers.

Required Qualifications

• Professional experience in software development for web or mobile applications.
• Strong technical understanding of software architecture and application deployment.
• Experience using AI-powered developer tools to improve productivity and technical workflows.
• Excellent written and verbal communication skills with fluent English (C1 level or higher).
• Ability to explain technical concepts clearly to both technical and business audiences.
• Comfortable presenting at conferences, webinars, and developer events.
• Experience producing technical documentation, tutorials, videos, or developer education content.
• Experience working with customer success platforms such as HubSpot or Zendesk.
• Familiarity with GitHub workflows, issue tracking, and pull request reviews.
• Experience working within Agile software development environments.
• Strong collaboration and relationship-building skills.

Preferred Qualifications

• Experience contributing to open-source software projects.
• Public portfolio including technical blogs, videos, presentations, or developer tutorials.
• Knowledge of GIS technologies such as ArcGIS, QGIS, PostGIS, MapLibre, or OpenLayers.
• Additional language skills beyond English.
• Location near Brno, Czechia is advantageous but not required.

Technical Skills

• Software development.
• Developer advocacy.
• Technical customer success.
• API integrations.
• GitHub workflows.
• HubSpot and Zendesk.
• Agile methodologies.
• Technical documentation.
• Video content creation.
• Open-source collaboration.

Work Arrangement

• Full-time remote position.
• Work from anywhere within Europe.
• Optional collaboration from company hubs in Brno (Czechia) or Unterägeri (Switzerland).
• Flexible working hours supporting work-life balance.
• Regular collaboration with international engineering, product, and customer teams.

Compensation and Benefits

Salary has not been publicly disclosed. Compensation is based on experience and includes an annual performance bonus.

• Performance-based annual bonus.
• Remote-first work environment across Europe.
• Flexible working hours.
• Laptop of your choice and professional equipment.
• Learning and conference budget to support career development.
• Opportunities to build your personal brand within the developer community.
• Regular team events across Europe.
• Work with enterprise customers and leading open-source projects.