Senior Fraud & Authentication Consultant (US Remote)

Job Overview

The Senior Fraud and Authentication Consultant will act as a trusted advisor to Pindrop’s strategic customers throughout the solution lifecycle, from discovery and implementation through optimization and ongoing value realization.

Key Responsibilities

• Serve as a trusted technical and business advisor to strategic customers throughout the complete solution lifecycle.
• Support customers from discovery and implementation through optimization and ongoing value realization.
• Lead complex client engagements by assessing needs, defining solutions, and driving successful outcomes.
• Conduct workshops, technical assessments, and executive briefings.
• Advise customers on authentication, fraud prevention, and voice biometrics best practices.
• Collaborate with Product, Engineering, Customer Success, and Sales to support customer outcomes.
• Analyze customer business processes and identify opportunities for operational improvement and risk reduction.
• Guide customers through complex integrations and change-management initiatives.
• Help resolve technical issues and improve adoption of Pindrop solutions.
• Develop white papers, case studies, best-practice resources, and other thought-leadership materials.
• Create reusable resources for customers and internal teams.
• Mentor colleagues and contribute to continuous learning and consulting quality.

Required Qualifications

• 7+ years of experience in consulting, technical account management, solution delivery, or other customer-facing technical roles.
• Relevant experience within SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex customer engagements.
• Ability to solve challenging technical and business problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Strong client relationship skills.
• Comfort presenting to C-level and executive stakeholders.
• Ability to communicate effectively with both technical and executive audiences.
• Ability to operate effectively through change, ambiguity, and complex customer situations.
• Strong accountability, follow-through, and customer-focused judgment.
• AI fluency and ability to use AI thoughtfully within professional work.

Preferred Qualifications

• Experience with contact center technology.
• Experience with voice biometrics.
• Experience integrating security solutions.
• Management consulting background.
• Experience working in high-growth technology environments.
• Technical certifications in areas such as AWS, security, or networking.
• Advanced degree.
• Experience producing thought-leadership content such as white papers and best-practice resources.

Fraud & Authentication Focus

• Fraud prevention
• Authentication
• Voice biometrics
• Identity verification
• Deepfake detection
• Enterprise security
• Risk management
• Contact center technology
• Solution integration
• Change management
• Operational efficiency

Customer Consulting

The Senior Consultant will work directly with security-conscious enterprise customers to help them realize value from Pindrop’s authentication and fraud-prevention technologies.

The position spans both business and technical needs, requiring the ability to analyze customer processes, recommend improvements, guide integrations, communicate with senior decision-makers, and connect technical solutions with measurable customer outcomes.

Compensation

The stated U.S. base pay range for this position is $109,000–$131,000 USD per year.

Pindrop states that actual offers consider factors including role scope and responsibilities, work experience, education or training, key skills, market conditions, and business considerations.

Benefits & Professional Development

• Equity for employees.
• Unlimited paid time off.
• Paid parental leave for birth, adoptive, and foster parents.
• One year of diaper delivery for a new child.
• One-time home-office allowance.
• Remote-first working environment.
• Company holidays.
• Annual professional development and learning benefit.
• Employee-selected Apple MacBook Pro.
• Retirement plan with 401(k) match.
• Wellness program.
• Employee Assistance Program.
• 24/7 telemedicine.

AI-Assisted Recruitment

Pindrop states that it may use AI tools to help prioritize job applications for human review. The tool may analyze a candidate’s work experience and skills against the requirements of the position.

The employer states that the AI system does not consider the applicant’s name or contact information. Applications with stronger matches may be prioritized for human review, and not every application may be individually reviewed.

Remote Work

This position is explicitly listed as US – Remote. Pindrop also describes its working environment as remote-first.

The supplied listing does not specify individual state restrictions, required time zones, travel expectations, or work-authorization requirements.