Senior Technical Success Manager – Healthcare Cybersecurity

Senior Technical Success Manager – Healthcare Cybersecurity (Remote US – Eastern Time)

Zscaler is hiring a Senior Technical Success Manager to support U.S. public-sector healthcare customers across its Eastern and Central territory. This is a full-time remote U.S. role, and candidates must be based in the Eastern Time Zone.

You will combine hands-on cybersecurity expertise with strategic account management, helping healthcare customers adopt Zscaler solutions, achieve measurable security outcomes, manage technical and renewal risks, and navigate healthcare-specific security and compliance requirements.

Job Overview

Company: Zscaler

Organization: Customer Success / Technical Success Management

Employment Type: Full-time

Work Arrangement: Remote

Location: United States

Required Time Zone: Eastern Time Zone

Customer Territory: U.S. Eastern and Central

Sector Focus: Healthcare

Experience: 5+ years

Base Salary: $143,500–$205,000 USD per year

Travel: Some customer-site travel may be required

The Senior Technical Success Manager will own strategic technical relationships with healthcare customers, drive adoption and value realization, monitor customer health, mitigate retention risks, conduct executive business reviews, and help customers operate Zscaler technologies within regulated healthcare environments.

Key Responsibilities

• Drive adoption and measurable value realization across assigned Zscaler customers.
• Align Zscaler solutions with customer business and security objectives.
• Define and track customer adoption milestones.
• Monitor customer health metrics and identify areas requiring intervention.
• Own ongoing customer relationships with technical stakeholders and executive sponsors.
• Conduct regular Quarterly Business Reviews and Executive Business Reviews.
• Identify early warning signals that could affect customer success, retention, or renewal.
• Develop mitigation plans for identified customer risks.
• Support regulated healthcare organizations operating under HIPAA requirements.
• Help customers navigate healthcare operational-security requirements.
• Educate customers on product features, new capabilities, and recommended practices.
• Guide customers through best-practice feature rollouts.
• Contribute knowledge to internal and customer-facing documentation and knowledge bases.

Required Qualifications

• 5+ years of experience in customer-facing technical roles.
• Experience combining hands-on technical expertise with account-management responsibility.
• Working knowledge of HIPAA.
• Understanding of security and compliance requirements affecting U.S. healthcare customers.
• Strong understanding of core networking protocols.
• Knowledge of HTTP and HTTPS.
• Knowledge of DNS.
• Knowledge of SMTP.
• Knowledge of FTP.
• Hands-on network troubleshooting experience.
• Experience using tools such as Ping, Traceroute, MTR, and Wireshark.
• Experience troubleshooting across Linux, Unix, or Windows environments.
• Familiarity with cloud-security technologies including SASE, SSE, and ZTNA.
• Familiarity with Zscaler Internet Access or comparable technologies.
• Familiarity with Zscaler Private Access or comparable technologies.
• Knowledge of enterprise infrastructure and authentication protocols.
• Knowledge of SAML.
• Knowledge of LDAP.
• Knowledge of OAuth.
• Demonstrated curiosity about AI tools and a history of incorporating new technologies into daily workflows and problem-solving.
• Must be based in the Eastern Time Zone.

Preferred Qualifications

• Previous technical experience supporting U.S. healthcare customers.
• Familiarity with clinical workflows.
• Experience with EPIC or other EHR/EMR environments.
• Knowledge of HITECH.
• Knowledge of FedRAMP.
• Knowledge of the 21st Century Cures Act.
• CCNA certification.
• CompTIA Network+ certification.
• CISSP certification.
• CCSP certification.
• CPHIMS certification.
• CHIME certification or related credentials.

Healthcare & Compliance Focus

• Healthcare cybersecurity
• HIPAA
• HITECH
• 21st Century Cures Act
• FedRAMP
• Clinical workflows
• EPIC
• EHR and EMR environments
• Operational security
• Regulated customer environments

Cybersecurity & Networking Focus

• SASE
• SSE
• ZTNA
• Zscaler Internet Access (ZIA)
• Zscaler Private Access (ZPA)
• HTTP / HTTPS
• DNS
• SMTP
• FTP
• SAML
• LDAP
• OAuth
• Wireshark
• Ping
• Traceroute
• MTR
• Linux / Unix / Windows troubleshooting

Customer Success & Risk Management

The Senior Technical Success Manager will maintain strategic relationships throughout the customer lifecycle and connect Zscaler adoption with measurable customer business and security outcomes.

A significant part of the role involves proactively identifying customer-health risks before they affect retention or renewal. The TSM will develop mitigation plans, track adoption milestones, and maintain relationships with both technical stakeholders and executive sponsors.

Healthcare Customer Environment

This role specifically supports U.S.-based healthcare customers. Candidates therefore need working knowledge of HIPAA and the security and compliance requirements affecting regulated healthcare organizations.

Experience supporting clinical environments, including EPIC or other EHR/EMR systems, is preferred but not listed as mandatory.

AI in the Role

Zscaler expects candidates to demonstrate curiosity and active exploration of AI tools. The employer specifically looks for a history of integrating new technologies into everyday workflows to improve productivity and problem-solving.

The supplied listing does not state that AI makes employment decisions for this role.

Remote Work & Travel

This is explicitly a Remote USA position. However, candidates must be based in the Eastern Time Zone.

The role supports accounts across the U.S. Eastern and Central territory, with a primary focus on healthcare customers.

Some travel to customer sites may be required. The employer does not provide a specific travel percentage.

Compensation

The base salary range for this full-time position is $143,500–$205,000 USD per year.

The stated range excludes applicable commission, bonus, equity, and benefits. Final compensation may vary based on factors including job-related skills, experience, and relevant education or training.

Benefits

• Health-plan options.
• Vacation and sick-time plans.
• Parental leave options.
• Retirement benefits.
• Education reimbursement.
• Additional employee benefits and applicable workplace perks.

Apply for the Senior Technical Success Manager Role

Eastern Time Zone-based cybersecurity professionals with at least five years of customer-facing technical experience, strong networking and cloud-security knowledge, and experience supporting regulated healthcare environments can review the complete position and apply through Zscaler’s provided application page.

Employment Type: Full-time

Work Arrangement: Remote

Location: United States – Eastern Time Zone required

Territory: U.S. Eastern and Central

Sector: Healthcare / Public Sector

Industry: Cybersecurity / SaaS / Zero Trust

Required Education: Not specified

Experience: 5+ years

Compensation: $143,500–$205,000 USD base salary per year

Travel: Some customer-site travel may be required

Job Apply Link:
https://job-boards.greenhouse.io/zscaler/jobs/5210029007