Commercial Solutions Engineer – SaaS & AI

Commercial Solutions Engineer – SaaS & AI (Remote US)

Smartsheet is hiring a Commercial Solutions Engineer to provide technical leadership throughout the sales process, help prospects understand how Smartsheet can solve business challenges, and support complex evaluations through discovery, solution design, demonstrations, and technical guidance.

This position is part of Smartsheet’s Worldwide Field Operations Commercial Solutions Engineering team and can be performed remotely from U.S. locations where Smartsheet is a registered employer.

Job Overview

Company: Smartsheet

Department: Solutions Engineering

Work Arrangement: Remote

Location: United States

Eligibility: U.S. locations where Smartsheet is a registered employer

Experience: 1–3 years of relevant pre-sales experience

Base Salary: $85,000–$115,000 USD per year

Additional Compensation: Market-competitive incentive opportunity

Travel: Periodic customer-site travel

The Commercial Solutions Engineer will partner with Sales to uncover customer requirements, design and demonstrate solutions, provide technical guidance, support complex deal cycles, and help prospects understand the business value of Smartsheet and its AI-enabled work-management capabilities.

Key Responsibilities

• Identify customer challenges and build Smartsheet solutions that address specific business needs.
• Develop and deliver value-based product demonstrations.
• Lead technical sales engagements throughout the evaluation process.
• Partner closely with Sales to identify customer requirements and technical priorities.
• Summarize complex business and technical challenges clearly.
• Design solution approaches aligned with customer goals.
• Provide technical guidance that demonstrates the value of Smartsheet’s products and services.
• Conduct discovery sessions to understand customer business processes, challenges, and desired outcomes.
• Use discovery findings to inform sales and solution-delivery strategy.
• Collaborate with Sales, Product, Customer Success, and Professional Services teams.
• Help deliver a consistent and high-quality customer experience throughout the sales process.
• Support revenue growth through effective technical sales engagement.
• Maintain strong knowledge of Smartsheet products and services.
• Maintain awareness of relevant competitors and alternative solutions.
• Participate in cross-functional and department-wide strategic projects.
• Provide customer and field feedback to Product teams.
• Help ensure Smartsheet solutions continue to align with evolving customer needs.
• Travel periodically to customer sites as a technical subject-matter expert.

Required Qualifications

• 1–3 years of experience as a Pre-Sales Solutions Engineer, Solutions Consultant, Solution Architect, or in a related role.
• Relevant experience within SaaS or enterprise B2B software.
• Strong critical-thinking skills.
• Growth mindset and willingness to learn continuously.
• Experience analyzing, evaluating, and synthesizing complex problems.
• Experience leveraging and positioning AI capabilities during sales cycles.
• Track record of selling into multiple lines of business.
• Strong technical skills.
• Comfort operating in ambiguous situations.
• Ability to work effectively during high-pressure sales cycles.
• Excellent communication skills.
• Strong presentation skills.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Knowledge of project-management methodologies.
• Understanding of how project-management methods are applied in business environments.

Solutions Engineering Focus

• Technical pre-sales
• Solution discovery
• Value-based demonstrations
• Solution design
• Technical guidance
• Business-process discovery
• Enterprise B2B software
• SaaS sales
• AI positioning
• Customer evaluation support
• Project-management solutions
• Cross-functional collaboration

AI in the Role

Smartsheet describes its current platform direction as combining human teams with AI agents to automate repetitive work, surface insights, and allow people to focus on judgment, creativity, and higher-value decisions.

Candidates for this role are expected to have experience positioning AI capabilities during customer sales cycles and communicating how AI-enabled functionality can address practical business needs.

Customer Discovery & Demonstrations

A central part of the position is understanding how each prospect works today, identifying process and operational challenges, and translating those findings into a relevant Smartsheet solution.

The Solutions Engineer will then demonstrate that solution in a way that connects technical functionality with measurable customer value rather than relying only on generic product demonstrations.

Cross-Functional Collaboration

The Commercial Solutions Engineer works closely with Sales while also partnering with Product, Customer Success, and Professional Services.

The role helps connect customer requirements with technical solution design, implementation considerations, and product feedback while supporting revenue growth and a strong overall customer experience.

Remote Work & Travel

This position can be performed remotely from anywhere in the United States where Smartsheet is a registered employer.

The supplied listing does not provide a state-by-state eligibility list, so applicants should confirm location eligibility through the application process.

Periodic travel to customer sites is required as part of the Solutions Engineer’s technical subject-matter responsibilities. A specific travel percentage is not provided.

Compensation

The U.S. base salary range for this position is $85,000–$115,000 USD per year.

Actual compensation may vary according to professional level, education, experience, skills, and candidate location.

The role is also eligible for a market-competitive incentive opportunity.

Benefits

• Employer-subsidized medical coverage for full-time employees.
• Vision coverage.
• Dental coverage.
• 401(k) matching at 50% of employee contributions up to the first 6% of eligible pay.
• Monthly stipend supporting work and productivity.
• Flexible Time Away Program.
• Sick time off.
• Employer-sponsored life insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 12 paid U.S. holidays per year.
• Up to 24 weeks of parental leave.
• Paid volunteer day.
• Professional development opportunities.
• Access to Udemy online courses.
• Counseling membership.
• Local retail discounts.
• Personal Smartsheet account.
• Teleworking options from eligible registered U.S. locations.

Apply for the Commercial Solutions Engineer Role

U.S.-based pre-sales professionals with 1–3 years of SaaS or enterprise B2B solutions-engineering experience, strong technical presentation skills, customer-discovery capabilities, and experience positioning AI during sales cycles can review the complete opportunity and apply through Smartsheet’s provided careers page.

Employment Type: Not specified

Worker Relationship: Employee

Work Arrangement: Remote

Location: United States – locations where Smartsheet is a registered employer

Department: Solutions Engineering

Industry: SaaS / Work Management / AI

Required Education: Not specified

Experience: 1–3 years

Compensation: $85,000–$115,000 USD base salary plus incentive opportunity

Travel: Periodic customer-site travel

Job Apply Link:
https://www.smartsheet.com/careers/position/7974885/commercial-solutions-engineer