Website Agiloft
Human-centric, pragmatic AI that really works
Join a leading enterprise SaaS company and help customers unlock value through AI-powered workflows and automation. This role is ideal for technically skilled customer success professionals who enjoy building solutions, working with enterprise clients, and driving real-world outcomes.
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About the Company
Agiloft is a global leader in contract lifecycle management (CLM) software, enabling organizations to manage and optimize agreements through a flexible, data-driven platform. Trusted by enterprises worldwide, Agiloft combines AI-powered capabilities with no-code tools to deliver scalable, efficient contract management solutions.
About the Role
As a Technical Customer Success Manager, you will work directly with enterprise customers to design, configure, and deploy AI-driven workflows that deliver measurable business value. This is a hands-on, technical role where you will move quickly from identifying customer needs to implementing production-ready solutions.
You will collaborate closely with customer success, product, and engineering teams while acting as a trusted technical partner to clients.
Key Responsibilities
Customer-Focused Technical Delivery
- Partner with enterprise customers to identify business needs and translate them into technical solutions
- Design and implement workflows using AI-enabled platform capabilities
- Configure system features and resolve integration or workflow challenges
AI Workflow Implementation
- Build and deploy AI-powered use cases, including automation and contract analysis workflows
- Optimize prompts and evaluate model outputs for accuracy and reliability
- Integrate AI capabilities into real-world business processes
Driving Adoption & Outcomes
- Define success metrics and ensure strong product adoption across customer accounts
- Optimize workflows to increase usage, efficiency, and long-term value
- Partner with customer success teams to convert deployments into sustained usage
Customer Enablement & Collaboration
- Train customer teams and administrators on platform usage
- Document best practices and implementation patterns
- Collaborate with product and engineering teams to improve solutions based on customer feedback
Requirements / Skills
- 3–6 years of experience implementing or configuring enterprise SaaS platforms
- Strong client-facing communication skills with both technical and business stakeholders
- Experience working with AI tools, LLMs, or prompt engineering
- Knowledge of APIs and system integrations in production environments
- Ability to translate business requirements into technical solutions
- Comfortable working independently in a remote environment
Preferred Qualifications
- Experience with Python or similar programming languages
- Familiarity with RAG (retrieval-augmented generation) architectures
- Experience integrating SaaS platforms with CRM, ERP, or document systems
- Background in workflow automation or legal tech/CLM platforms
- Experience in regulated industries or enterprise environments
Work Environment / Benefits
- Fully remote role within the United States
- Comprehensive benefits including medical, dental, and vision insurance
- 401(k) with company match and flexible spending accounts
- Paid time off, parental leave, and wellness-focused policies
- Collaborative and inclusive work culture
- Opportunity to work with cutting-edge AI and enterprise software solutions
How to Apply
Apply directly through the official job page:
https://jobs.lever.co/agiloft/e85a0460-4a4c-48b4-a42e-0ff4f124d890
Note: Applications are handled on the employer’s official website. WorkinVirtual is not responsible for the hiring process.