Website Age Of Learning
The All-New ABCmouse: Effective. Fun. Trusted.
Age of Learning is hiring a Senior Manager, Support Operations to lead customer experience systems, automation, and operational strategy. This role is ideal for professionals who excel in optimizing support processes and leveraging technology to improve customer satisfaction.
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About the Company
Age of Learning is a leading education technology company focused on developing engaging learning programs for children from Pre-K through 5th grade. Its platforms have supported millions of learners worldwide, helping build foundational skills and long-term academic success.
About the Role
As a Senior Manager, Support Operations, you will oversee the design and optimization of customer support systems and workflows. You will lead initiatives focused on automation, AI integration, and performance tracking to ensure efficient and scalable support operations.
This role requires close collaboration with cross-functional teams to deliver high-quality customer experiences through data-driven strategies.
Key Responsibilities
- Manage and optimize customer experience platforms such as Zendesk and AI tools
- Design and improve workflows, automation systems, and ticketing processes
- Lead AI and chatbot implementation initiatives
- Collaborate with product, engineering, and marketing teams
- Build dashboards and track key performance indicators (KPIs)
- Analyze data to identify areas for improvement in support operations
- Manage vendor relationships and system implementations
- Document processes and support team training initiatives
- Drive continuous improvement and change management efforts
Requirements / Skills
- 5+ years of experience with Zendesk or similar CX platforms
- Strong knowledge of support automation and chatbot tools
- Experience implementing AI-driven support solutions
- Understanding of customer support metrics (CSAT, response time, etc.)
- Ability to lead cross-functional technical projects
- Experience with data analysis and reporting tools
- Basic SQL knowledge is a plus
- Strong communication and documentation skills
- Ability to translate technical concepts for non-technical stakeholders
Work Environment / Benefits
- Fully remote role within the United States
- Competitive salary ($115K–$125K)
- Comprehensive health, dental, and vision coverage
- 401(k) with employer match
- Paid time off, holidays, and sick leave
- Flexible work environment
- Professional development opportunities
- Collaborative and mission-driven company culture
How to Apply
Apply directly through the official company page:
https://jobs.lever.co/aofl/9dba841d-92fa-4437-b287-2ac182c4059a
Note
Applications are handled directly on the employer’s website. We do not process applications on WorkinVirtual.