Website Tremendous
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Tremendous is hiring a Customer Success Manager to support onboarding, account growth, and long-term customer success across its global payout platform. This role is ideal for professionals who excel in relationship management and enjoy driving measurable customer outcomes.
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About the Company
Tremendous is a global payments platform that enables businesses to send payouts, rewards, and incentives worldwide. Trusted by thousands of organizations, the platform simplifies global payments while offering a seamless user experience for both businesses and recipients.
About the Role
As a Customer Success Manager, you will manage a portfolio of customers, ensuring successful onboarding, ongoing engagement, and account growth. You will work closely with clients to understand their goals, resolve challenges, and identify opportunities to expand usage of the platform.
This role requires strong communication skills, attention to detail, and the ability to operate independently in a remote environment.
Key Responsibilities
- Lead onboarding processes for new customers and ensure successful implementation
- Manage ongoing relationships with key accounts and maintain account health
- Conduct regular check-ins and provide strategic guidance to clients
- Identify and drive opportunities for account expansion and retention
- Address customer feedback and communicate insights to internal teams
- Resolve issues and manage escalations effectively
- Track performance metrics and customer engagement indicators
- Collaborate with sales, product, and support teams
Requirements / Skills
- 2+ years of experience in customer success, sales, or account management
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and priorities simultaneously
- Analytical mindset with the ability to interpret customer data
- Strong organizational and problem-solving skills
- Experience working in SaaS or high-growth environments preferred
- Ability to work independently in a remote setting
Work Environment / Benefits
- Fully remote role (Americas-based)
- Competitive salary ($80K–$140K) with equity opportunities
- Flexible, remote-first work culture
- High-growth company with strong financial stability
- Collaborative and documentation-focused work environment
- Opportunity to work with global clients and teams
How to Apply
Apply directly through the official company page:
https://www.tremendous.com/careers/?ashby_jid=a2440b79-044a-416b-a8e1-54ef5d47bcff#openings
Note
Applications are handled directly on the employer’s website. We do not process applications on WorkinVirtual.