Website Mpathic
Human-Centered AI Safety Infrastructure
Mpathic is hiring Customer Support Specialists to evaluate AI-generated responses in real-world support scenarios. This remote contract role is ideal for professionals with customer service experience who want to work at the intersection of AI, quality assurance, and user experience.
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About the Company
mpathic.ai is a leader in improving the quality and safety of AI systems through expert evaluation and human insights. The company partners with major technology organizations to enhance AI performance across customer interactions, trust & safety, and high-stakes decision-making environments.
About the Role
As an AI Customer Support Evaluator, you will assess AI-generated responses in customer service conversations. This role focuses on reviewing how AI systems interact with users, ensuring responses are accurate, helpful, and aligned with customer experience standards.
Unlike traditional support roles, your responsibility will be to evaluate performance rather than directly assist customers.
Key Responsibilities
- Review AI-generated responses for clarity, accuracy, and usefulness
- Evaluate tone, empathy, and professionalism in customer interactions
- Identify issues such as incorrect information or incomplete resolutions
- Assess how well AI systems handle customer intent and problem-solving
- Review multi-step conversations for consistency and quality
- Detect misleading, overconfident, or low-quality responses
- Document patterns, risks, and edge cases in AI behavior
- Provide structured feedback to improve AI systems
- Collaborate with internal teams on quality assurance processes
Requirements / Skills
- Experience in customer support, call centers, or technical support roles
- Strong understanding of customer experience standards
- Ability to evaluate communication quality and tone effectively
- Excellent written communication and analytical skills
- High attention to detail and ability to identify subtle issues
- Comfortable working with digital tools and platforms
- Ability to work independently in a remote environment
- Interest in AI systems, automation, or chatbot technologies
Work Environment / Benefits
- Fully remote contractor role
- Flexible working hours based on project needs
- Competitive hourly rate ($30–$40 per hour)
- Opportunity to work on advanced AI evaluation projects
- Exposure to real-world AI systems used by leading companies
- Collaborative and research-driven work environment
How to Apply
Apply directly through the official company page:
https://mpathic2.bamboohr.com/careers/73
Note
Applications are handled directly on the employer’s website. We do not process applications on WorkinVirtual.