Western Union | Full-Time | Hybrid – London, United Kingdom
Driving Global Payment Innovation
Western Union is seeking a dynamic Director of Product – Payments Funds In to lead its payment strategy across EMEA, APAC, and MEPA. This is a rare opportunity to shape the future of how money moves for millions of customers globally, overseeing a vast payments network at the intersection of technology, innovation, and financial inclusion.
As a key leader within the Global Payments Product Organization, the Director will guide a team of product managers responsible for evolving Western Union’s funds-in ecosystem—building a seamless, compliant, and cost-effective experience for customers worldwide.
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What the Role Entails
In this position, the Director will:
- Lead and Mentor Teams: Guide a high-performing group of product managers through every stage of the lifecycle, from discovery and design to launch and optimization.
- Shape Regional Roadmaps: Define and execute the strategic direction of Western Union’s funds-in-network, using market insights and customer data to drive innovation and efficiency.
- Enhance Collaboration: Strengthen cross-functional partnerships to ensure agile practices and stakeholder alignment across regions.
- Drive Continuous Improvement: Establish KPIs and OKRs, measure impact, and present progress to senior leadership while managing total cost of ownership and long-term scalability.
- Champion Change: Act as an innovation driver, piloting new ideas and transforming payment operations to keep Western Union at the forefront of global financial services.
What Success Looks Like
A successful candidate will deliver a measurable impact through strong strategic execution, visionary leadership, and customer-centered decision-making. They will bring clarity and innovation to complex payment systems, ensuring Western Union remains a global leader in remittance technology.
Who They’re Looking For
Experience & Expertise:
- 7–10 years in product management within financial services or payments, with at least 5 years in a leadership capacity.
- Proven record in managing end-to-end product development and agile methodologies.
- Deep understanding of market research, customer insights, and data-driven decision-making.
- Experience in technology-driven financial ecosystems and cross-regional product management.
Education:
- Bachelor’s or Master’s degree in Business, Engineering, or a related field.
Core Competencies:
- Excellent communication, analytical, and leadership skills.
- Strong project management and stakeholder collaboration abilities.
- Technological fluency and strategic problem-solving mindset.
Why Join Western Union
Western Union is a mission-driven company working to make financial access available to people everywhere. Employees thrive in an environment that blends innovation, inclusion, and growth, backed by:
- Competitive salary and short-term incentives.
- 25 days annual leave plus 8 public holidays.
- Comprehensive life and medical cover (including dependents).
- Contributory pension plan.
- Access to global learning and development platforms.
Work Model & Culture
This role follows Western Union’s Hybrid Work Model, with at least three days a week spent collaborating onsite in the London office. The company values in-person teamwork for problem-solving, creativity, and shared growth.
Western Union is committed to fostering diversity, equity, and inclusion, ensuring every employee and applicant feels valued and supported. Accommodations for individuals with disabilities are available throughout the recruitment process.
Application Details
- Job ID: JR0126320
- Location: London, United Kingdom
- Type: Full-time | Hybrid
- Posted: October 27, 2025
- Application Deadline: December 31, 2025
- Estimated Start Date: Early 2026
Learn more about Western Union’s people and purpose at careers.westernunion.com.
