Organization: Emaar
Location: Fujairah, United Arab Emirates
Schedule: Full Time
Application Deadline: 09 February 2026
Job ID: 706594
About the Organization
Emaar operates with a strong service culture that shapes how teams engage with customers, partners, and colleagues. The organization emphasizes customer trust, operational excellence, and forward-thinking practices. Its workplace environment values speed, accountability, innovation, and talent development, which collectively support the delivery of high-quality hospitality experiences.
Position Summary
The Role in Front Office, AFR focuses on delivering an exceptional guest journey within a highly empowered hospitality environment. The position holder represents the brand throughout every stage of the guest experience, therefore ensuring a smooth and memorable stay. From arrival through departure, the role centers on creating positive impressions, encouraging guest satisfaction, and promoting the use of rooms and other facilities.
Also Read: Emaar Development Seeks Skilled Room Technicians
Core Responsibility Areas
Guest Experience Excellence
The role ensures that each guest interaction reflects premium service standards. Staff aim to consistently delight guests, thereby strengthening loyalty and enhancing brand perception.
Front Office Operations
All operational activities within the Front Office function are carried out in line with established procedures and quality benchmarks. The role requires attention to detail, prompt service, and consistent adherence to hospitality standards.
Service Recovery and Issue Prevention
The position emphasizes proactive complaint prevention. When service gaps occur, appropriate recovery measures are applied quickly and professionally to restore guest confidence.
Team Communication
Ongoing coordination with colleagues supports seamless service delivery. Communication remains customer-oriented at all times, which improves collaboration and operational efficiency.
Performance and Service Mindset
The role encourages going beyond standard expectations whenever possible, thereby reinforcing a culture of care and attentiveness.
Organizational Competencies
The organization values professionals who demonstrate:
- Customer focus
- Drive for results
- Continuous learning
- Resilience under pressure
- Adaptability in dynamic environments
Candidate Requirements
Education
A high school diploma is required. A college degree in Hotel Management or a related discipline is preferred.
Professional Experience
- Minimum four years of experience in the hospitality industry
- At least two years of supervisory experience or similar responsibility within a five-star hospitality environment
- One to three years of experience in a comparable front office role in a five-star hospitality company
Personal Attributes
The ideal candidate demonstrates a genuine service personality, backed by strong emotional intelligence. Professional conduct, positivity, and a great mindset are essential.
Work Culture Principles
Emaar fosters a culture grounded in the following principles:
Customer Focus: Delivering on commitments while safeguarding guest trust.
Ownership Mindset: Taking responsibility for outcomes and maintaining operational efficiency.
Speed and Agility: Responding quickly to evolving business and guest needs.
Talent and Tenacity: Encouraging high energy, ambition, and collaboration among teams.
Adaptability: Challenging conventional approaches and preparing for future service demands.
Also Read: Secure a Rewarding F&B Restaurant Role in the UAE with Strong Perks and Growth
Application Process
Interested applicants should submit their application through the official careers portal before the stated deadline.
The application link can be added in this section for direct access to the recruitment page. Early submission is recommended due to competitive interest.
