What is the job title and location?

The position is Fiber Customer Support Analyst (Commercial - Associate), remote with occasional in-person trainings and meetings, based out of Garden City, New York (applicant must reside within 75 miles of the reporting location).

What is the application deadline?

Candidates must apply prior to November 1, 2025.

What is the weekly pay range for this role?

The weekly wage range for the New York location is $728.50 to $1,858.50, with exact compensation based on location, skills and experience.

What are the primary responsibilities?

Handle inbound customer calls; provide support for Voice, Data and Video services on fiber and copper networks; analyze and isolate trouble conditions; create and sort trouble reports; configure customer equipment and clearly communicate technical guidance.

What hours and schedule are required?

This is a full-time role (40 scheduled weekly hours). Candidates should be available to work evenings, weekends, holidays and unscheduled shifts as business needs require.

What are the minimum and preferred qualifications?

Minimum: strong customer service orientation, communication and troubleshooting skills. Preferred: related Associate degree or 2+ years’ relevant experience, and technical support call center experience.

Are assessments required?

Yes. Applicants must complete the Computer & Internet Knowledge Test (210) and provide SACS HTML Results as part of the screening.

Is Verizon an equal opportunity employer?

Yes. Verizon evaluates qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Will remote employees need to come on-site?

Yes — this role is remote but requires occasional in-person trainings and meetings; Verizon reserves the right to request attendance at the office for team huddles or meetings.

How can a candidate prepare their application to improve chances?

Prepare a concise resume highlighting technical support and telecommunications experience, confirm residency within 75 miles of Garden City, complete the required tests, and be ready to discuss past troubleshooting scenarios during screening.

Verizon Fiber Support Analyst – $728.50

Empowering the Future of Connection

At Verizon, innovation and connection drive everything. The company believes in empowering individuals to share ideas freely, grow confidently, and thrive as part of the global #VTeamLife. Every employee contributes to building trust and transforming how people live, work, and play through cutting-edge connectivity.

If you’re ready to join a community that values learning, creativity, and collaboration — this is your chance.

Role Overview: Commercial Associate – Fiber Customer Support Analyst

Verizon is seeking a Fiber Customer Support Analyst to provide exceptional customer and technical support for Fios users. The position is based in Garden City, New York (Remote), with a requirement to live within 75 miles of the reporting location.

Job ID: R-1086051
Apply before: November 1, 2025
Weekly Hours: 40 (Full-Time)

What the Role Involves

The Fiber Support Analyst plays a key role in delivering Verizon’s promise of superior customer experience. This position centers on troubleshooting network and service-related issues while ensuring customers receive prompt, accurate, and courteous assistance.

Core Responsibilities:

Handle inbound customer calls regarding service inquiries or technical issues.
Provide expert support for Voice, Data, and Video services within fiber and copper networks.
Diagnose and resolve network problems by analyzing trouble reports.
Guide customers through the configuration and setup of their communication equipment.
Communicate clearly and professionally with technical and non-technical audiences.
Work flexible shifts, including evenings, weekends, holidays, or as required by business needs.

Desired Profile

The ideal candidate is a problem-solver with strong communication skills, a passion for technology, and a dedication to excellent service delivery.

Minimum Requirements:

Demonstrated commitment to customer service and teamwork.
Strong communication, analytical, and troubleshooting skills.
Ability to thrive in a dynamic, fast-paced environment.

Preferred Qualifications:

Associate Degree in a relevant field or 2+ years of related experience.
Experience in technical support or call center environments.
Willingness to attend occasional in-person team meetings or trainings.

Work Mode

This is a remote position, allowing employees to work from home while staying connected through periodic in-person sessions for training and collaboration.

Assessment Requirements

Applicants must complete the following evaluations:

Computer & Internet Knowledge Test (210)
SACS HTML Results Test

Rewards and Compensation

Verizon offers a comprehensive total rewards package that promotes both personal and professional growth. Benefits include:

Health and wellness coverage
401(k) savings plan and stock incentives
Paid time off and holidays
Tuition and adoption assistance
Additional premium pay opportunities (overtime, shift differential, etc.)

Weekly Wage Range (New York): $728.50 – $1,858.50
(Exact compensation varies by skills, experience, and location.)

Inclusion and Equal Opportunity

Verizon is proud to be an equal opportunity employer, evaluating all qualified candidates without discrimination based on veteran status, disability, or any other legally protected traits.

How to Apply

Interested applicants are encouraged to submit their applications before November 1, 2025. Even if all preferred qualifications aren’t met, Verizon welcomes passionate individuals eager to make an impact in the digital world.

Apply

Start Date: As soon as selected candidates are onboarded.
Location: Garden City, New York (Remote)
Schedule: Full-Time

Join Verizon and be part of a movement where better truly matters. For more details, check out Verizon’s official career page.