Organization: Western Union
Location: Work From Home – Australia (Melbourne preferred)
Type: Full-Time
Application Deadline: February 13, 2026
Schedule: Full-Time
Language Requirement: English (Fluent)
Compensation: Competitive package with benefits
About Western Union
Western Union is a global financial services company committed to making financial services accessible to people everywhere. Serving over 200 countries and territories, the organization empowers customers through digital and physical financial ecosystems, providing easy-to-use products and services that enable financial mobility. The company supports employee growth through skill development, career progression opportunities, and a strong benefits package.
Position Overview
The Senior Specialist, Agent Compliance, plays a pivotal role in ensuring the integrity of Western Union’s agent network in Australia. This position is responsible for coordinating the agent oversight program, providing AML/CTF compliance support, and improving internal control processes to maintain high compliance standards across Money Services Businesses. The role requires collaboration with multiple WU entities and agents across Australia to ensure compliance with regulatory frameworks and company policies.
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Main Responsibilities
Agent Compliance Oversight
- Provide AML/CTF compliance support to new and existing agents, evaluating the effectiveness of their compliance programs.
- Conduct analyses and recommend improvements to agents’ AML/CTF programs.
Operational Support
- Offer back-office support for agent oversight processes.
- Follow up with agents to address areas of improvement identified by front-office GFO teams.
- Assist management with specific compliance projects.
Reporting and Analysis
- Utilize industry standards to assess agent compliance programs and provide actionable recommendations.
- Apply strong analytical skills to support decision-making and compliance improvements.
Best Candidate Profile
Education Requirements
- Bachelor’s degree required; Master’s degree preferred.
Experience & Skills
- Minimum of 3 years of experience in compliance or a related field.
- Excellent written and verbal communication skills.
- Strong analytical, problem-solving, and multi-tasking abilities.
- Demonstrated interpersonal and customer service skills.
- Willingness to travel up to 50% within Melbourne to agent locations.
Benefits & Perks
Western Union offers a comprehensive benefits package to support employee well-being, professional growth, and financial security. Australia-specific benefits include:
- Life and accident coverage
- Superannuation plan
- Paid time off
- Employee wellness programs
- Global recognition and rewards programs
Employees also gain access to multiple health insurance options and development platforms, enhancing career growth opportunities.
Commitment to Diversity
Western Union fosters an inclusive culture that celebrates diverse backgrounds and perspectives. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected category. Accommodations are available for applicants with disabilities during the recruitment process.
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How to Apply
Interested candidates are encouraged to apply through Western Union’s official careers portal: Western Union Careers.
Applications will be accepted until February 13, 2026, and the posting may close earlier if the position is filled.