Senior Customer Success Manager

Salesloft is hiring a Senior Customer Success Manager to remotely manage and grow relationships with key customers across the United States. The role focuses on product adoption, customer retention, expansion, executive engagement, and helping organizations achieve measurable business outcomes from the Salesloft platform.

The Senior Customer Success Manager will develop customized Mutual Success Plans aligned with each customer’s business objectives, guide customers through priorities and next steps, analyze customer data for trends and opportunities, and create strategic quarterly business reviews that connect product usage with meaningful outcomes.

You will serve as a strategic advisor on sales and sales-engagement best practices, build long-term relationships with executives and other customer stakeholders, lead webinars and training sessions, and conduct customer meetings with stakeholders including C-level leaders. The role also works cross-functionally with internal Salesloft teams to improve the broader customer experience.

Candidates need at least six years of Customer Success experience and at least one year of experience using Salesforce CRM, with intermediate-to-expert knowledge of areas such as leads, activities, contacts, opportunities, and reporting. Experience in SaaS, technology, or a fast-growing startup is preferred.

Strong communication, executive presence, project management, stakeholder management, analytical thinking, empathy, and the ability to participate confidently in technical conversations are important for success.

Salesloft provides structured onboarding and development. New hires participate in orientation and a three-week Sales Bootcamp, work toward demo and Salesloft administration certification, and receive continued product and customer-success development during their first year.

This is explicitly listed as a remote U.S. position. The stated base salary range is $101,000–$135,000 USD per year. The total compensation package may also include a performance bonus, benefits, and other applicable incentive compensation.

Clari + Salesloft states that AI tools may support parts of recruiting, including application review, resume analysis, note-taking, or response summarization. These tools assist recruiters, while final hiring decisions remain human. Candidates may ask their recruiter to opt out of AI-assisted tools without affecting consideration.