Customer Success Manager – High-Touch Onboarding

About the Opportunity

HYROS is hiring an experienced Customer Success Manager to lead high-touch onboarding and ongoing success for customers using its advertising tracking and attribution platform.

This is a fully remote role. The employer describes the opportunity as worldwide and also lists hiring locations including the USA, Timisoara, Belgrade, Bogota, Lima, Lisbon, Manila, and Athens.

The position combines Customer Success, technical onboarding, marketing technology, attribution, troubleshooting, customer training, adoption, and retention.

What You’ll Do

• Own customer relationships from onboarding through activation, adoption, and ongoing success.
• Lead high-touch onboarding calls and guide customers through technical implementations.
• Help customers connect marketing, e-commerce, CRM, and payment platforms to HYROS.
• Support setup involving tracking scripts, integrations, pixels, events, and data validation.
• Troubleshoot technical onboarding issues and identify where customer setups may be failing.
• Train customers on HYROS and explain complex attribution and tracking concepts clearly.
• Help customers understand their attribution data and use it to improve marketing and business decisions.
• Identify onboarding, engagement, adoption, and retention risks before they become escalations.
• Manage a portfolio of customers while maintaining a high standard of service.
• Contribute to onboarding playbooks, internal processes, and customer-success best practices.

Required Experience

Candidates need at least five years of Customer Success experience, ideally within SaaS.

Experience managing high-touch or strategic customers is important, together with a strong understanding of onboarding, adoption, retention, and long-term customer relationships.

Technical and Marketing Technology Skills

This is not a relationship-only Customer Success role. Candidates should be comfortable working in technical customer environments and helping customers complete practical implementations.

Relevant platforms include Meta Ads, Google Ads, Shopify, and similar marketing or e-commerce systems.

Candidates should understand how websites, funnels, tracking scripts, integrations, pixels, events, and customer data connect at a practical level.

Preferred Background

Additional useful experience includes marketing analytics, paid advertising, ad tracking, attribution, conversion tracking, e-commerce, or other technical SaaS products.

Experience with tools such as Meta Ads, Google Ads, Shopify, HubSpot, Intercom, or ChurnZero is also valuable.

Basic familiarity with webhooks, APIs, UTMs, domains, redirects, CRM integrations, and related marketing technology concepts is a plus.

Remote Work

HYROS lists this opportunity as fully remote and describes it as worldwide. The employer also lists specific locations including the USA, Timisoara, Belgrade, Bogota, Lima, Lisbon, Manila, and Athens.

Because those named locations may represent actual hiring jurisdictions, WorkinVirtual should avoid claiming unrestricted global eligibility unless HYROS confirms that candidates outside those locations are also eligible.

Compensation

HYROS does not disclose a numerical salary or compensation range in the supplied listing.

Application Requirement

As the first step in the employer’s application process, applicants are asked to record a short three-to-four-minute video discussing their favorite movie and why they like it, then submit it according to HYROS’ application instructions.

About HYROS

HYROS provides advertising tracking and attribution technology designed to help businesses understand where customers and revenue originate across their marketing channels.

Candidates applying through WorkinVirtual will be directed to HYROS’ official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.