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Official source last checked October 12, 2026.Remote — United States
Samsara
Posted October 12, 2026 · Official source checked October 12, 2026
- Eligible locations
- Not disclosed
- Required time zone
- Not disclosed
- Employment type
- Full-time
- Experience
- Not disclosed
- Compensation
- USD 65,598.75–88,200 per year
- Work authorization
- Not disclosed
- Travel
- Not disclosed
- Training
- Not disclosed
- Application
- Company application site
- Listing closes
- November 3, 2026
About the Opportunity
Samsara is hiring a Customer Success Manager to support mid-market customers using its Connected Operations platform.
This is a full-time remote position within the United States, subject to specific geographic exclusions. The role focuses on product adoption, business-value realization, customer relationships, technical guidance, renewals, expansion, and customer-health management.
What You’ll Do
- Manage a portfolio of approximately 100–200 named customer accounts.
- Help customers improve safety, efficiency, and sustainability using Samsara’s IoT platform.
- Create joint success plans covering customer objectives, metrics, and timelines.
- Conduct customer workshops and recommend workflow improvements that increase product value.
- Develop a strong understanding of Samsara’s platform, including technical and integration-related capabilities.
- Explain complex product functionality to both technical and non-technical customer stakeholders.
- Use AI tools to prioritize engagement, scale customer outreach, and improve outcomes across the account portfolio.
- Work cross-functionally with Sales, Support, Sales Engineering, and Product teams.
- Help develop playbooks, workflows, and AI-powered Customer Success practices for Samsara’s Mid-Market organization.
Required Experience
Candidates need at least two years of relevant experience in Customer Success, Account Management, Sales, or strategic consulting. Enterprise SaaS experience is preferred.
The role also requires experience supporting or working with technical products, strong problem-solving skills, and a demonstrated ability to build relationships with executives, Sales, Product, Support, Engineering leaders, and end users.
Technical and Customer Skills
Candidates should be comfortable understanding technical product issues and translating them for non-technical audiences.
Experience with APIs and integrations is particularly useful, as is experience using AI tools to improve efficiency and customer outcomes.
Preferred Background
Experience working against renewal and growth quotas is valuable, along with experience supporting large mid-market business solutions or Fortune 500 customers.
A bachelor’s degree from a four-year institution is required.
Remote Work and Geographic Eligibility
This position is remote within the United States, but Samsara excludes candidates residing in specific states and metropolitan areas. Candidates should review the geographic restrictions carefully before applying.
Compensation
The annual base salary range for this full-time position is $65,598.75 to $88,200 USD. The applicable range may be narrower depending on the employee’s primary work location.
Samsara may also provide performance-based bonus or variable compensation and equity for eligible roles. Those components are separate from the published base salary range.
About Samsara
Samsara develops connected-operations and IoT technology used by organizations in transportation, construction, field services, manufacturing, utilities, and other physical-operations industries.
Candidates applying through WorkinVirtual will be directed to Samsara’s official careers page. WorkinVirtual is not the employer and does not accept applications for this opportunity.
Samsara
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